{"count":86,"next_page":"https://help.comptia.org/api/v2/help_center/articles/search.json?page=2\u0026per_page=25\u0026query=scaled+score","page":1,"page_count":4,"per_page":25,"previous_page":null,"results":[{"id":11186025660308,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/11186025660308.json","html_url":"https://help.comptia.org/hc/en-us/articles/11186025660308-How-Are-CompTIA-Exams-Scored","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":-87,"vote_count":159,"upvote_count":36,"downvote_count":123,"section_id":36723646172180,"created_at":"2022-11-28T21:09:30Z","updated_at":"2026-10-29T23:14:22Z","name":"How Are CompTIA Exams Scored?","title":"How Are CompTIA Exams Scored?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T05:02:02Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["Exam","score","score report"],"body":"\u003cp\u003e\u003cstrong\u003eUnderstanding CompTIA Exam Scoring and Score Reports\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eCompTIA’s exam scoring process is designed to ensure the quality and integrity of our certification exams. We use a mathematical algorithm to calculate a “scaled score.” This scaled score is derived from what would otherwise be a percentage score, and passing scores are determined through thorough statistical analysis.\u003c/p\u003e\u003cp\u003ePlease note that CompTIA does not disclose the number of questions required to pass an exam or the number of questions answered incorrectly.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat to Expect on Your Score Report\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAfter completing your exam, you will receive a score report. While the report does not specify which questions were answered incorrectly or how many, it does provide valuable insights to help you improve.\u003c/p\u003e\u003cp\u003eThe score report includes a list of exam objectives associated with questions that were answered incorrectly. Reviewing these objectives can help you identify areas where additional study and preparation may be needed, allowing you to focus on improving your knowledge in those specific areas.\u003c/p\u003e","user_segment_ids":[],"snippet":"calculate a “\u003cem\u003escaled score\u003c/em\u003e.” This \u003cem\u003escaled score\u003c/em\u003e is derived from what would otherwise be a percentage \u003cem\u003escore\u003c/em\u003e, and passing \u003cem\u003escores\u003c/em\u003e are determined","result_type":"article"},{"id":29155733080852,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155733080852.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155733080852-Missing-scores-in-CertMaster","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-19,"vote_count":27,"upvote_count":4,"downvote_count":23,"section_id":36727588048404,"created_at":"2024-08-06T16:15:27Z","updated_at":"2026-10-14T14:00:37Z","name":"Missing scores in CertMaster","title":"Missing scores in CertMaster","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-25T22:32:13Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["grades","scores","lost work","green checks","missing scores","check marks","end date","reports","not recording","database","restore scores","clear scores","date range"],"body":"\u003ch2 id=\"h_01KMYE45Y7S4E98SZPFA81044Q\"\u003eTroubleshooting: Scores Not Recording in CertMaster\u003c/h2\u003e\u003cp\u003eIf students believe their scores are not recording correctly, it is often due to misunderstanding how progress and scoring work within the platform. Please review the following points before submitting a help request.\u003c/p\u003e\u003ch4 id=\"h_01KMYE45Y7E60KB1W0A9KBFGJC\"\u003e1. Consistently Unrecorded Scores\u003c/h4\u003e\u003cp\u003eIf a student can \u003cstrong\u003econsistently\u003c/strong\u003e complete and score an activity but the score does not appear in reports, please submit a help request so we can investigate.\u003c/p\u003e\u003ch4 id=\"h_01KMYE45Y7XFKRW5TJ1HKVME8M\"\u003e2. Inconsistent or Suspected Score Loss\u003c/h4\u003e\u003cp\u003eIf score recording issues are \u003cstrong\u003einconsistent\u003c/strong\u003e, students should:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e17999e5eafafccfb214637667aa3a286\"\u003eTake \u003cstrong\u003efull-screen screenshots\u003c/strong\u003e of the score report immediately after completing labs or exams.\u003c/li\u003e\n\u003cli data-list-item-id=\"ef80a10bb306bbd7a47646b85464562b0\"\u003eSave browser history, as each item has a unique URL. This may help confirm activity occurred, assuming the history hasn’t been cleared.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KMYE45Y7Q0974X0FB4F1W0VF\"\u003e3. Error Messages\u003c/h4\u003e\u003cp\u003eIf students see \u003cstrong\u003eerror messages\u003c/strong\u003e, this usually means something failed to load or post to the server. If a score fails to save:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e29db30b473400372a8d3831d82a22323\"\u003e\n\u003cstrong\u003eClick \"Retry\"\u003c/strong\u003e to attempt again.\u003c/li\u003e\n\u003cli data-list-item-id=\"ea2e400920a76a107378d08ca1f3be426\"\u003e\n\u003cstrong\u003eDo not click “Cancel” or close the message\u003c/strong\u003e, as this will prevent the score from saving.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KMYE45Y86M8A4118W53B5VPV\"\u003e4. Labs Not Recording Progress\u003c/h4\u003e\u003cp\u003eProgress in labs will \u003cstrong\u003enot be saved\u003c/strong\u003e if the student:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ebb21207a3b0e8e058c60cb69ef190f2e\"\u003eRefreshes the page\u003c/li\u003e\n\u003cli data-list-item-id=\"e0831a03ec47ef4c47e280e38a147f4fe\"\u003eUses the back button\u003c/li\u003e\n\u003cli data-list-item-id=\"eda54f1d043ac88396ddddc9340c6dc07\"\u003eCloses the browser\u003c/li\u003e\n\u003cli data-list-item-id=\"eb2db37808c03e763a26915760f792e4d\"\u003eLogs out mid-lab\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eTo ensure scores are recorded:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e72b84cea5583f9ec6515b3dd2e2a9c6c\"\u003eAlways click \u003cstrong\u003e“Score Lab” or “Done”\u003c/strong\u003e at the end of a lab.\u003c/li\u003e\n\u003cli data-list-item-id=\"e180bb8dbb340aa7ccc9e1c93e4d2da62\"\u003eWait for the \u003cstrong\u003escore report screen\u003c/strong\u003e to appear and check for any errors.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KMYE45Y88BJTFYPDWFPA56MB\"\u003e5. Confirming Scores Are Recorded\u003c/h4\u003e\u003cp\u003eStudents can verify scores by:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e3cebec625a755b4a08b91e0281988991\"\u003eClicking the \u003cstrong\u003eProgress tab\u003c/strong\u003e from the course menu on the left.\u003c/li\u003e\n\u003cli data-list-item-id=\"e56da657f6c296af7b99a7d3b16bc7b59\"\u003eClicking the three dots next to the search box and selecting the \u003cstrong\u003eReports\u003c/strong\u003e option from the pop-up menu.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eMake sure the correct \u003cstrong\u003edate range\u003c/strong\u003e and \u003cstrong\u003eitem type filters\u003c/strong\u003e are selected to avoid omitting valid results.\u003c/p\u003e\u003ch4 id=\"h_01KMYE45Y8Q25RXXS4MGXRK172\"\u003e6. Misleading Course Outline Indicators\u003c/h4\u003e\u003cp\u003eGreen checkmarks in the course outline indicate a \u003cstrong\u003epassing score\u003c/strong\u003e, not simply activity completion:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ef6783336f07574ec7c3e4c86bc71541c\"\u003eLabs require \u003cstrong\u003e100%\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e7fa7560cc5198b12d27d1bef3ee13da2\"\u003ePractice questions require \u003cstrong\u003e80%\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e37755d81b46451c25f20ffe93fab9beb\"\u003eVideos and fact sheets require at least \u003cstrong\u003e10 seconds of viewing time\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KMYE45Y8K4KMR1Z4J0B43H9J\"\u003e7. Inactivity Timeout\u003c/h4\u003e\u003cp\u003eAfter \u003cstrong\u003e8 hours of inactivity\u003c/strong\u003e, students are automatically logged out. If a lab or exam is left open during this time:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8c4fb3afffe47fb3459e18e6ec1705ff\"\u003eLab progress will be lost\u003c/li\u003e\n\u003cli data-list-item-id=\"e5dca42ad1bcd568254c79c6abf9e6d25\"\u003eExams will need to be reentered, and the last question re-answered\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eClearing browser cookies mid-session can cause similar issues.\u003c/p\u003e\u003ch4 id=\"h_01KMYE45Y8ES671E0Z0VJAGNPM\"\u003e8. LMS Integration Users\u003c/h4\u003e\u003cp\u003eIf your school uses LMS links to access CertMaster content:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"eb0cb256d19c72ee9e78cc53fc987427f\"\u003eEach link submits \u003cstrong\u003eonly one score\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e89de5b60cc72bd3cab0b5c49144e83f4\"\u003eStudents must click the \u003cstrong\u003eSubmit Score\u003c/strong\u003e button (if applicable), exit CertMaster, and return to the LMS to launch the next item.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KMYE45Y89EH6412PWVYEF87P\"\u003e9. Additional Items to Check\u003c/h4\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e4e2e05bb2266aafa3894f3dcec7c87e9\"\u003eEnsure \u003cstrong\u003edate filters\u003c/strong\u003e in teacher reports are not hiding results.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed9bf7c143c9dfb9e6aea251fb5a91536\"\u003eVerify students are enrolled in the \u003cstrong\u003ecorrect class\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3c965106f565fe6db89b1aa328719922\"\u003eConfirm students are using the \u003cstrong\u003ecorrect login account\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e03173695e01a07fd6094fa28eed3b4b7\"\u003eCheck whether previous scores were \u003cstrong\u003ecleared by the teacher\u003c/strong\u003e (this can be reversed).\u003c/li\u003e\n\u003cli data-list-item-id=\"ef31ee02e1d277204967be09c502e8164\"\u003eFor \u003cstrong\u003erepeat students\u003c/strong\u003e, previous scores may still appear unless cleared.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4fa01402d66817771456e98ca6f12628\"\u003eScores do \u003cstrong\u003enot carry over\u003c/strong\u003e between different product versions.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KMYE45Y8FCSXAWXCNTRB9JGG\"\u003e10. Student Misrepresentation\u003c/h4\u003e\u003cp\u003eWhile the majority of students demonstrate honesty and integrity, there may be instances where a student’s progress is not accurately represented. Examples could include altered screenshots or overstated achievements. When addressing such concerns, we kindly ask that you take into account the student’s overall work ethic and past behavior to ensure a fair and balanced evaluation.\u003c/p\u003e\u003ch4 id=\"h_01KMYE45Y8Z3JBS39Z6R3FT3M7\"\u003e11. Best Practices to Prevent Score Issues\u003c/h4\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e205f27d9b4d94430d83bf9e690fa9f69\"\u003eRestart the computer occasionally.\u003c/li\u003e\n\u003cli data-list-item-id=\"e010c25f67c586bf49ed32c29fae947f4\"\u003eClose and reopen the browser; clear cache and cookies regularly.\u003c/li\u003e\n\u003cli data-list-item-id=\"ef5e6e41773e8735951f8ccb217c59c7d\"\u003eAvoid letting the computer sleep or hibernate while using CertMaster.\u003c/li\u003e\n\u003cli data-list-item-id=\"e0f18f9143bd497c4ce787e22b12a236f\"\u003eDo not open multiple tabs of CertMaster at once.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4156107cd6705895b926c08acf65d729\"\u003eAvoid using mobile devices.\u003c/li\u003e\n\u003cli data-list-item-id=\"e84209039512c35370776fe36b317b011\"\u003eUse a \u003cstrong\u003estable internet connection\u003c/strong\u003e; avoid mobile hotspots or data connections when possible.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KMYE45Y8J1SWEF5MCV1B9WG2\"\u003e12. Still Need Help?\u003c/h4\u003e\u003cp\u003eIf you have reviewed the information above and still need assistance, please submit a help request at: \u003ca href=\"https://help.comptia.org/hc/en-us\" target=\"_new\" rel=\"noopener\"\u003ehttps://help.comptia.org/hc/en-us \u003c/a\u003e\u003c/p\u003e\u003cp\u003eWe’re happy to help!\u003c/p\u003e","user_segment_ids":[],"snippet":"Consistently Unrecorded \u003cem\u003eScores\u003c/em\u003e If a student can consistently complete and \u003cem\u003escore\u003c/em\u003e an activity but the \u003cem\u003escore\u003c/em\u003e does not appear in","result_type":"article"},{"id":14203071108628,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14203071108628.json","html_url":"https://help.comptia.org/hc/en-us/articles/14203071108628-Can-Scores-Be-Reset-in-Applied-Labs","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":14,"upvote_count":4,"downvote_count":10,"section_id":36726635615124,"created_at":"2023-03-23T18:35:54Z","updated_at":"2026-03-26T14:46:22Z","name":"Can Scores Be Reset in Applied Labs?","title":"Can Scores Be Reset in Applied Labs?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-26T14:46:21Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["Scores in Applied Labs","Change my score in Applied Labs","Applied Labs scores","Applied Labs","Reset Applied Lab scores","Reset scores"],"body":"\u003cp\u003e\u003cspan style=\"color: windowtext!important;\"\u003eYes, once the Applied Labs is submitted for a grade, refresh your browser and relaunch the Applied lab once again. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: windowtext!important;\"\u003eApplied Labs only give you one chance for questions and scored activities when you are completing the lab. You can, however, relaunch and try again for a better score. \u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"questions and \u003cem\u003escored\u003c/em\u003e activities when you are completing the lab. You can, however, relaunch and try again for a better \u003cem\u003escore\u003c/em\u003e. ","result_type":"article"},{"id":14202186178068,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14202186178068.json","html_url":"https://help.comptia.org/hc/en-us/articles/14202186178068-Why-Is-My-Lab-Score-Returning-an-Error","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-92,"vote_count":130,"upvote_count":19,"downvote_count":111,"section_id":36726432966676,"created_at":"2023-03-23T18:12:32Z","updated_at":"2026-09-09T07:59:15Z","name":"Why Is My Lab Score Returning an Error?","title":"Why Is My Lab Score Returning an Error?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-20T06:09:33Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["Error in my score","My lab score is not showing","Where is my score","My score is returning an error"],"body":"\u003cp\u003eA lab score showing a result as an error could be due to a poor connection. If this happens, complete the following steps:\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eStep 1\u003c/strong\u003e: End the current lab instance.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eStep 2\u003c/strong\u003e: Refresh the Chrome or Firefox browser.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eStep 3\u003c/strong\u003e: Relaunch a new lab instance.\u003c/p\u003e","user_segment_ids":[],"snippet":"A lab \u003cem\u003escore\u003c/em\u003e showing a result as an error could be due to a poor connection. If this happens, complete the following steps:","result_type":"article"},{"id":14106559576596,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14106559576596.json","html_url":"https://help.comptia.org/hc/en-us/articles/14106559576596-What-if-a-Test-Taker-Exits-the-Client-Proctored-Exam-Prior-to-Completing-the-Post-Exam-Survey","author_id":18094000568,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":-13,"vote_count":39,"upvote_count":13,"downvote_count":26,"section_id":36723646172180,"created_at":"2023-03-21T03:20:48Z","updated_at":"2026-10-07T23:30:02Z","name":"What if a Test Taker Exits the Client Proctored Exam Prior to Completing the Post-Exam Survey?","title":"What if a Test Taker Exits the Client Proctored Exam Prior to Completing the Post-Exam Survey?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-26T18:46:14Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["client-proctored","client proctor","exam results","exam score"],"body":"\u003cp\u003e\u003cem\u003eNote: Encourage your test takers to proceed through the post-exam survey in order to properly close out their exam to ensure their exam results are transferred to their CompTIA account.\u003c/em\u003e\u003c/p\u003e\u003cp\u003eIf a test taker completes the full exam and sees the score but then exits the exam prior to completing the post-exam survey, the exam is not properly closed out and and the exam score will not be transferred to the test taker's \u003ca href=\"https://login.comptia.org\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCompTIA account\u003c/a\u003e.\u003c/p\u003e\u003ch3 id=\"h_01KMNQF6W4VDC3E13AZVYN443P\"\u003eRequest Help for Resolution\u003c/h3\u003e\u003cp\u003eWhen this happens, the proctor should contact \u003ca href=\"mailto:proctorhelp@comptia.org\"\u003eproctorhelp@comptia.org\u003c/a\u003e with the following test taker’s details in order for the exam results to be transferred:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e7c812326d6227e935fbb601e7af6e897\"\u003eTest taker's first and last name\u003c/li\u003e\n\u003cli data-list-item-id=\"e1598df72baacfaaf37d92f6a38307884\"\u003eTest taker's email address\u003c/li\u003e\n\u003cli data-list-item-id=\"e575edd1508c4f7ad82fd9e87cf288021\"\u003eTest taker's appointment Registration Number\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eOur team must submit this information to Pearson VUE for investigation and for the exam results to be transferred to the test taker's CompTIA account. This may take 3-5 business days for resolution.\u003c/p\u003e","user_segment_ids":[],"snippet":"account. If a test taker completes the full exam and sees the \u003cem\u003escore\u003c/em\u003e but then exits the exam prior to completing the post-exam","result_type":"article"},{"id":29155708534804,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155708534804.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155708534804-Green-checks-what-are-they-what-do-they-mean-and-how-to-earn-them","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":5,"vote_count":11,"upvote_count":8,"downvote_count":3,"section_id":36727330807188,"created_at":"2024-08-06T16:15:32Z","updated_at":"2026-08-30T22:27:36Z","name":"Green checks - what are they, what do they mean, and how to earn them?","title":"Green checks - what are they, what do they mean, and how to earn them?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T05:50:29Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["grades","outline","complete","scores","green checks","check marks","reports"],"body":"\u003cp\u003eGreen checks next to items in your course outline are meant as a convenient indicator that you have \u003cem\u003epassed\u003c/em\u003e an item and can be helpful to see what is \u003cem\u003ecomplete\u003c/em\u003e, at a glance.\u003cbr\u003e\u003cimg src=\"https://help.comptia.org/hc/article_attachments/29168782181908\"\u003e Different types of items have different \u003cem\u003epass\u003c/em\u003e requirements for green checks to appear. \u003c/p\u003e\u003ch2 id=\"h_01HT5DKH3S7622RRX8FCR3GXF0\"\u003e\u003cstrong\u003e Criteria for Earning a Green Check\u003c/strong\u003e\u003c/h2\u003e\u003ch2 id=\"h_01HT5DKH3SR363JP25ZY9M2X27\"\u003e\u003cimg src=\"https://help.comptia.org/hc/article_attachments/29168800771092\" alt=\"mceclip0.png\" width=\"829\" height=\"296\"\u003e\u003c/h2\u003e\u003ch2 id=\"h_01HT5DKH3SF3K4BXXYEP7HQAM8\"\u003e\u003cstrong\u003eSignificance\u003c/strong\u003e\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e3abdcd3541de0e2f373dbf52dcb2a58d\"\u003eFor labs and quizzes, you can have recorded scores for items, even without seeing a green check mark.\u003c/li\u003e\n\u003cli data-list-item-id=\"e01d4f6cdc681311728302fe02de14a0d\"\u003eWhat CompTIA determines to be \u003cem style=\"font-size: 15px;\"\u003epassing\u003c/em\u003e for these course items\u003cspan style=\"font-size: 15px;\"\u003e is somewhat arbitrary, and the presence or absence of checks in your outline is not a requirement to advance past a lab or exam.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ed65af11fbc6c7ad7ad6a7aa630e10a0b\"\u003e\u003cspan style=\"font-size: 15px;\"\u003eInstructors can see lab and exam scores in their reports, even those attempts that did not earn a check.\u003c/span\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e71d4300ba17b7c1534e46f9a6993c5e6\"\u003e\u003cspan style=\"font-size: 15px;\"\u003eGrades for all recorded attempts on an item can be viewed in the Reports section for each course, as found on your account homepage.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cimg src=\"https://help.comptia.org/hc/article_attachments/29168766782100\"\u003e\u003c/p\u003e\u003cp\u003eExample of the Score Sheet in the Reports area:\u003c/p\u003e\u003cp\u003e\u003cimg src=\"https://help.comptia.org/hc/article_attachments/29168794451732\"\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eNote 1: \u003c/strong\u003eSpending less than 10 seconds viewing a fact sheet or video will not cause any score to record to the database for the item.\u003c/p\u003e","user_segment_ids":[],"snippet":"Significance For labs and quizzes, you can have recorded \u003cem\u003escores\u003c/em\u003e for items, even without seeing a green check mark. What CompTIA","result_type":"article"},{"id":14360173955348,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14360173955348.json","html_url":"https://help.comptia.org/hc/en-us/articles/14360173955348-What-Is-the-Strengths-and-Weaknesses-Dashboard-in-CertMaster-Learn","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":36726266771092,"created_at":"2023-03-28T15:39:27Z","updated_at":"2026-02-20T06:48:28Z","name":"What Is the Strengths and Weaknesses Dashboard in CertMaster Learn?","title":"What Is the Strengths and Weaknesses Dashboard in CertMaster Learn?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-20T06:48:27Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["CertMaster Learn","Strengths and Weaknesses","How well do I rank?","dashboard","average score","percentile rank"],"body":"\u003cp\u003e\u003cspan style=\"color: windowtext!important;\"\u003eThe Strength and Weaknesses Dashboard is designed to help you understand how your learning is progressing overall. It shows your average scores, your ranking against others and, if applicable, any achievements or game scores.\u003c/span\u003e\u003c/p\u003e\u003ch3 id=\"h_01KHWWWN1S59C065PZS63EVAYS\"\u003e\u003cspan style=\"color: windowtext!important;\"\u003eThe Average Scores and Percentile Rank\u003c/span\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: windowtext!important;\"\u003eOnce you've answered a few questions, this area will show your average scores on various assessment types, including practice questions, assessments and PBQs. You can also view your percentile rank to see how you compare to others in the same course.\u003c/span\u003e\u003c/p\u003e\u003ch3 id=\"h_01KHWWWN1SY9WR441WZRTBAEZ4\"\u003e\u003cspan style=\"color: windowtext!important;\"\u003eYour Strengths and Weaknesses\u003c/span\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: windowtext!important;\"\u003eThough true exam readiness is based on many factors, the strengths and weaknesses area shows your knowledge gain based on all the questions you’ve answered in the course. Questions are grouped by lessons, with progress bars that fill based on how correctly you've answered those questions. Use this information along with your lesson confidence ratings to determine the areas you should study more.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: windowtext!important;\"\u003eRemember to read all lessons and perform all activities to ensure strong knowledge in all categories.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"average \u003cem\u003escores\u003c/em\u003e, your ranking against others and, if applicable, any achievements or game \u003cem\u003escores\u003c/em\u003e. The Average \u003cem\u003eScores\u003c/em\u003e and Percentile","result_type":"article"},{"id":14360849998868,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14360849998868.json","html_url":"https://help.comptia.org/hc/en-us/articles/14360849998868-Why-Isn-t-My-Lab-Score-Showing-in-the-Integrated-Certmaster-Learn-and-Labs","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":-39,"vote_count":51,"upvote_count":6,"downvote_count":45,"section_id":36726432966676,"created_at":"2023-03-28T16:00:38Z","updated_at":"2026-10-06T04:09:26Z","name":"Why Isn’t My Lab Score Showing in the Integrated Certmaster Learn and Labs?","title":"Why Isn’t My Lab Score Showing in the Integrated Certmaster Learn and Labs?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-20T06:44:44Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["Lab","CertMaster Labs","lab score"],"body":"\u003cp\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003eIf you completed a lab \u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003ebut can’t \u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003esee your score in the \u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003eIntegrated \u003c/span\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW134441871 BCX0\"\u003eCertMaster\u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003e Learn \u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003eand L\u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003eabs \u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003eD\u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003eashboard, wait a few \u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003emoments\u003c/span\u003e\u003cspan class=\"NormalTextRun SCXW134441871 BCX0\"\u003e and refresh your browser. The virtual machine will take a few moments to be torn down and for the completion data to transfer to the platform. You can also relaunch the lab at this point if you want to redo the activity.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"If you completed a lab but can’t see your \u003cem\u003escore\u003c/em\u003e in the Integrated CertMaster Learn and L abs D ashboard, wait a few moments","result_type":"article"},{"id":29155661670164,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155661670164.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155661670164-How-Instructors-can-view-Class-Reports","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":-4,"vote_count":10,"upvote_count":3,"downvote_count":7,"section_id":36727160202772,"created_at":"2024-08-06T16:14:46Z","updated_at":"2026-03-31T03:17:50Z","name":"How Instructors can view Class Reports","title":"How Instructors can view Class Reports","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T03:17:50Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["Comptia-shared","gradebook","grades"],"body":"\u003cp\u003eThere are a variety of reports to assist you with monitoring students’ progress and scores.  \u003c/p\u003e\u003col type=\"1\"\u003e\n\u003cli data-list-item-id=\"e3b5c61d6fe842c50afeaf4aa88c2270f\"\u003eAcross from your class, click the more button (3 dots), and select \u003cstrong\u003eView Class Reports\u003c/strong\u003e \u003c/li\u003e\n\u003cli data-list-item-id=\"e6e3a84bfa7678ea4fde268695a9f2811\"\u003eClick the report name or the \u003cstrong\u003eRun\u003c/strong\u003e button across from the report.  \u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eAll reports automatically generate data. We will look specifically at the \u003cstrong\u003eClass Gradebook \u003c/strong\u003ereport. The scores posted in the Class Gradebook are the student's highest score for each activity.  \u003c/p\u003e\u003cp\u003eLab Reports \u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\u003cli data-list-item-id=\"e77c6208510bb2603fe02b2225c430dba\"\u003eEach score will be hyperlinked to that student's individual lab or exam report. In lab reports you'll find the student's score, elapsed time, and a summary of tasks with what the student scored correctly or incorrectly. Beneath the task summary it will give you the step-by-step directions on how to complete the whole lab.  \u003c/li\u003e\u003c/ul\u003e\u003cp\u003eExam Reports \u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\u003cli data-list-item-id=\"e9a425542b0f316de5505db8aa1734f31\"\u003eIn an exam report, you can view the student's answers for each question. Clicking on a question will give you more detail about what that student selected, what the correct answer was, an explanation, and a reference hyperlinked to a resource in the course for additional review.  \u003c/li\u003e\u003c/ul\u003e\u003cp\u003eFiltering and Exporting Data \u003c/p\u003e\u003cul style=\"list-style-type: disc;\"\u003e\n\u003cli data-list-item-id=\"ecf55ec20ea48b7c15d91ecfe334a4fb6\"\u003eChange any filtering options at the top and the report will auto refresh the data for you.  \u003c/li\u003e\n\u003cli data-list-item-id=\"e7e455c2fcf8aff7e68598b255becab78\"\u003eTo export data, click the \u003cstrong\u003edownload icon\u003c/strong\u003e in the upper right corner.  \u003c/li\u003e\n\u003cli data-list-item-id=\"ec81b2d67e0667d9ed81896753d58de15\"\u003eClick the \u003cstrong\u003ex\u003c/strong\u003e to exit the current report. \u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eIndividual Scores \u003c/p\u003e\u003cp\u003eFor more detailed information on a specific student, run the \u003cstrong\u003eIndividual Scores by Course\u003c/strong\u003e report. This report provides the most detailed information for a specific student. To change the student, click the drop-down and select the student you would like to look up in your class. \u003c/p\u003e\u003cp\u003eExplore the different report options to find which reports will be the most helpful for you! \u003c/p\u003e","user_segment_ids":[],"snippet":"The \u003cem\u003escores\u003c/em\u003e posted in the Class Gradebook are the student's highest \u003cem\u003escore\u003c/em\u003e for each activity. Lab Reports Each \u003cem\u003escore\u003c/em\u003e will","result_type":"article"},{"id":29155554168852,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155554168852.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155554168852-Step-5-View-Your-Class-Reports-Gradebook","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":-7,"vote_count":11,"upvote_count":2,"downvote_count":9,"section_id":36727160202772,"created_at":"2024-08-06T16:12:27Z","updated_at":"2026-08-19T08:44:02Z","name":"Step 5. View Your Class Reports (Gradebook)","title":"Step 5. View Your Class Reports (Gradebook)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-13T16:12:54Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["gradebook","grades","P1"],"body":"\u003cp\u003e\u003cstrong\u003eStep 5: View your class reports\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eIntro\u003c/strong\u003e\u003cbr\u003eThere are a variety of reports to assist you with monitoring students’ progress and scores.\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e17b4ab239e068a4bbef3b2038895e424\"\u003eAcross from your class, click the more button.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec5486aedefde1a81288c9918e40ff8a0\"\u003eSelect \u003cstrong\u003eView class reports\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee0cd8230b539846f5596b9bca53abf6f\"\u003eClick the report name or the \u003cstrong\u003eRun\u003c/strong\u003e option across from the report.\u003c/li\u003e\n\u003cli data-list-item-id=\"ea8471bdb73ec8c1214790507174235d0\"\u003eAll reports automatically generate data.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed4664fc7943f60eff258e718042ca045\"\u003eThe scores posted in the class gradebook are the student's highest score for each activity.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cstrong\u003eLab Reports\u003c/strong\u003e\u003cbr\u003eNote: Each score will be hyperlinked to that student's individual lab or exam report. In lab reports you'll find the student's score, elapsed time, and a summary of tasks with what the student scored correctly or incorrectly. Beneath the task summary it will give you the step‑by‑step directions on how to complete the whole lab.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eExam Reports\u003c/strong\u003e\u003cbr\u003eIn an exam report, you can view the student's answers for each question. Clicking on a question will give you more detail about what that student selected, what the correct answer was, an explanation, and a reference hyperlinked to a resource in the course for additional review.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eExport Data\u003c/strong\u003e\u003c/p\u003e\u003col start=\"6\"\u003e\n\u003cli data-list-item-id=\"eda651d422b7866bb4c2a44c5f796725e\"\u003eChange any filtering options at the top and the report will auto‑refresh the data for you.\u003c/li\u003e\n\u003cli data-list-item-id=\"ede2e16c2614464b416ff0fc868a80f4c\"\u003eTo export data, click the download icon in the upper right corner.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed969d8804f62134de041123a9b04b39c\"\u003eClick the \u003cstrong\u003eX\u003c/strong\u003e to exit the current report.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cstrong\u003eIndividual Scores\u003c/strong\u003e\u003c/p\u003e\u003col start=\"9\"\u003e\u003cli data-list-item-id=\"e363b1b153a0d24d7bbd873e5ed3df1f5\"\u003eFor more detailed information on a specific student, run the \u003cstrong\u003eIndividual scores by product\u003c/strong\u003e report. This report provides the most detailed information for a specific student. To change the student, click the drop‑down and select the student you would like to look up in your class.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cstrong\u003eOutro\u003c/strong\u003e\u003c/p\u003e\u003col start=\"10\"\u003e\u003cli data-list-item-id=\"e653c4a2a2b5ede3a315e1273b06e9189\"\u003eExplore the different report options to find which reports will be the most helpful for you.\u003cspan class=\"EOP SCXW43132977 BCX0\" style=\"font-family: Roboto, Roboto_EmbeddedFont, Roboto_MSFontService, sans-serif; font-size: 12pt; line-height: 18px; padding: 0px;\" data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":240}'\u003e \u003c/span\u003e\n\u003c/li\u003e\u003c/ol\u003e","user_segment_ids":[],"snippet":"automatically generate data. The \u003cem\u003escores\u003c/em\u003e posted in the class gradebook are the student's highest \u003cem\u003escore\u003c/em\u003e for each activity. Lab Reports","result_type":"article"},{"id":29155561069844,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155561069844.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155561069844-How-to-Clear-Student-Progress-in-a-CertMaster-Course","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-8,"vote_count":12,"upvote_count":2,"downvote_count":10,"section_id":36727192962708,"created_at":"2024-08-06T16:12:26Z","updated_at":"2026-09-25T00:36:04Z","name":"How to Clear Student Progress in a CertMaster Course","title":"How to Clear Student Progress in a CertMaster Course","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-25T00:36:04Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["P1"],"body":"\u003cdiv\u003e\n\u003cp\u003eInstructors can clear student progress in CertMaster using either of these two methods:\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eClear Scores for the Entire Class (Recommended)\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIn CertMaster, instructors can clear scores for an entire class prior to a specific date.\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ed8526829e18ca735dd85853c7db18d4f\"\u003eThis is the best option in almost all cases.\u003c/li\u003e\n\u003cli data-list-item-id=\"e73a053556786bc812ac52837b1d6490c\"\u003eAfter you set a cutoff date, all scores before that date will be cleared for all students in the class.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb727e7fa7ccae5824042b6678e0e48c1\"\u003eCleared scores are not permanently deleted. You can restore them later from the same screen.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSteps to Clear (or Restore) Scores:\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"ea9fd3737b7ff99f1cf42b4838f1ad92e\"\u003eLog in to your CertMaster Instructor account.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec9288a370584bbccc682cc99ff0be601\"\u003eFrom Classes, click the Class title to open the Class page.\u003c/li\u003e\n\u003cli data-list-item-id=\"e043041388a9e08a226ac604f036e6c72\"\u003eClick the check box in the header next to \"Student,\" which selects all students enrolled in your class.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4b0ec86bd041ea2eafbfc63a56b8d12f\"\u003eFrom the Manage dropdown, select Clear Scores or Restore Scores.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4437fd4db786e33768721920a67dc108\"\u003eChoose the product and enter the date you want scores cleared or restored to.\u003c/li\u003e\n\u003cli data-list-item-id=\"e140cb2534200ed400c8f11a6e63b9f24\"\u003eConfirm the action by submitting the form.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cem\u003eImportant:\u003c/em\u003e This action applies to the entire class.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eClear Scores for Individual Students\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThis process is similar to clearing scores for the entire class, but instead of selecting all students, only check the boxes next to the individual students whose scores you want to clear or restore.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSummary:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eEven if old scores are still visible, students do not have to wait for a reset to continue learning:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ec831ea9e1751eefd2b8be6243856d88d\"\u003eStudents can redo activities, and their new attempts will be recorded in addition to earlier ones.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9d4344888eee9f98fa95954fca6c57aa\"\u003eInstructors can run class reports and use a date range filter to focus only on current work and exclude older attempts.\u003c/li\u003e\n\u003cli data-list-item-id=\"e424d2576b7bd86ccc9267416a58a4727\"\u003eIf scores are cleared, the student will no longer see their earlier attempts, but those scores can be restored if needed.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6b763324ca4d16292cffe0fd74931287\"\u003eIt is not possible to clear only scores between two dates or “from a date onward.”\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"dropdown, select Clear \u003cem\u003eScores\u003c/em\u003e or Restore \u003cem\u003eScores\u003c/em\u003e. Choose the product and enter the date you want \u003cem\u003escores\u003c/em\u003e cleared or restored to","result_type":"article"},{"id":14359318313748,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14359318313748.json","html_url":"https://help.comptia.org/hc/en-us/articles/14359318313748-What-is-the-difference-between-CertMaster-Live-Lab-types","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":6,"vote_count":20,"upvote_count":13,"downvote_count":7,"section_id":36726547468564,"created_at":"2023-03-28T15:13:27Z","updated_at":"2026-03-31T03:14:43Z","name":"What is the difference between CertMaster Live Lab types?","title":"What is the difference between CertMaster Live Lab types?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T03:14:43Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["Applied Labs","Assisted Labs vs Applied Labs","Assisted Labs","What is an Assisted Lab?","What is an Applied Lab?","Goal oriented scenarios"],"body":"\u003cp\u003eCertMaster Live VM Labs include gradable assessments in the form of comprehensive questions, graded activities, or graded activities with hints that offer immediate feedback and a graded, performance score. These features accurately evaluate a learner’s ability to effectively and efficiently navigate and complete lab tasks.\u003c/p\u003e\u003cp\u003eThere are three types of Live VM Labs available:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ed1e8fcc1fc686918ca09b56a624e6b66\"\u003e\n\u003cstrong\u003eLive Labs: \u003c/strong\u003eAssisted Labs offer a 15-20 minute fully guided instructional experience, enabling learners to complete job tasks within a real-world network environment. These labs feature step-by-step instructions, comprehensive questions, and occasionally graded activities to reinforce knowledge and provide performance feedback. Learners have the opportunity to adjust or correct their responses as they work through the activities.\u003c/li\u003e\n\u003cli data-list-item-id=\"e40fb84f0079e5aed98621a864fb473f5\"\u003e\n\u003cstrong\u003eApplied Live Labs: \u003c/strong\u003eThese 20-30 minute labs feature task-oriented scenarios that evaluate learners' ability to apply prior knowledge to new situations without relying on step-by-step instructions. Applied Live Labs consist of multiple tasks and include a scored evaluation at the end of each activity. Hints with hidden instructions are available as a fallback option to reinforce learning. By requiring learners to approach tasks independently, these labs foster critical thinking and encourage problem-solving skills.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb3212e354d7debfabeb4e0b53923b822\"\u003e\n\u003cstrong\u003eChallenge Live Labs: \u003c/strong\u003eThese 30-minute labs assess learners' ability to accomplish job-oriented goals involving multiple tasks, tools, and techniques that build on concepts from previous labs. Learners are expected to independently demonstrate their functional aptitude to complete tasks. While Hints with instructional guidance and retries are available, their use incurs score penalties to emphasize the importance of critical thinking and lean into problem-solving.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"hints that offer immediate feedback and a graded, performance \u003cem\u003escore\u003c/em\u003e. These features accurately evaluate a learner’s ability to","result_type":"article"},{"id":17264157400852,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/17264157400852.json","html_url":"https://help.comptia.org/hc/en-us/articles/17264157400852-What-Is-The-Overview-of-The-Learning-Plan-In-CertMaster-Learn-Video","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":3,"vote_count":13,"upvote_count":8,"downvote_count":5,"section_id":36726198045332,"created_at":"2023-07-10T15:24:10Z","updated_at":"2026-03-31T03:21:39Z","name":"What Is The Overview of The Learning Plan In CertMaster Learn? (Video)","title":"What Is The Overview of The Learning Plan In CertMaster Learn? (Video)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T03:21:12Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["video"],"body":"\u003cp\u003eThis video will provide a comprehensive overview of the student's Learning Plan on the CertMaster Learn platform.\u003c/p\u003e\u003cp\u003e\u003ciframe src=\"//player.vimeo.com/video/838814819?h=3b3fd786c6\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c/iframe\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eHello everyone. Today we'll be providing an overview of the Student's Learning Plan. The Student's Learning Plan is designed to keep you on track and guide you through the course material in the most optimal way. The Learning Plan provides a structured method to complete your course material, and it is used in conjunction with the calendar feature and knowledge goal allocations. To learn more about the calendar feature, please view the associated video. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003e\u003cstrong\u003eKnowledge goals \u003c/strong\u003eis a way for students to stay on track and complete the activities within the set deadline. Noted below each activity is an indication of the amount of \u003cstrong\u003eknowledge points\u003c/strong\u003e you could accumulate, along with the estimated completion time for each one. The knowledge points are comparable to timeframes, meaning each knowledge point is estimated to be one minute of studying. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eAs students complete the work in the Learning Plan, the dashboard at the top shows the progress towards course completion. Students click the \u003cstrong\u003eStudy Task\u003c/strong\u003e to complete their tasks for that day. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eEvery course in CertMaster Learn is organized into lessons. Each lesson includes readings, videos, activities, practice questions, and performance-based questions. In addition to progressing through the Learning Plan, students can also navigate to areas of the course by using the left navigation bar. The navigation bar is used to visit different content sections. When you click most sections for the first time, a pop-up will appear that explains the section. You should get a feel for the platform by clicking through these sections before you begin the Learning Plan. If this is not your first time and you would like a refresher on these sections, navigate to the support feature at the bottom left of your screen, which houses instructions and demos on learning how to navigate through the platform. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003e\u003cstrong\u003eLessons\u003c/strong\u003e is the equivalent of an online table of contents for the course. Students can jump to reading within the specific lesson or use the filter to search for a particular topic or keyword. Students will be asked to select a confidence level as they work through the activities in the course. It is best to be honest because the platform will collect the confidence levels data, which may be reviewed later by an instructor. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eMost lessons are accompanied by an interactive performance-based question or \u003cstrong\u003ePBQ\u003c/strong\u003e that requires the student to apply what they have learned to a practical scenario. PBQs provide practice for the types of performance-based items found on the CompTIA certification exam. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eA \u003cstrong\u003ePractice \u003c/strong\u003eAssessment or quiz is matched with every lesson to gauge the student's understanding of the topics covered under that lesson. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eFor our integrated products, there are two labs associated with the material, \u003cstrong\u003eAssisted Lab and Applied Lab\u003c/strong\u003e\u003cem\u003e.\u003c/em\u003e Assisted Lab is where the student is given a scenario and given instructions on how to complete the lab. Applied Labs is where the student is given a scenario and need to complete the lab using the applied skills. Every lesson in the integrated product will include lab activities, which are accessed directly from the Learning Plan. You will also notice the \u003cstrong\u003eLabs\u003c/strong\u003e tab in the left navigation bar of your integrated product. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eHundreds of\u003cstrong\u003e Flashcards\u003c/strong\u003e are available to help the students review definitions, terms, and acronyms. The number of flashcards varies per certification. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eThe final \u003cstrong\u003eAssessment \u003c/strong\u003eis included as practice for the CompTIA certification exam, and is typically a 90 minute, 90-ish question experience. The final \u003cstrong\u003eAssessment \u003c/strong\u003ecombines questions from all lessons in the course. This assessment is the closest thing to simulate the exam experience for a high stakes CompTIA exam. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eStudent \u003cstrong\u003eResources\u003c/strong\u003e within CertMaster Learn will typically include a document that maps the course content to the corresponding CompTIA certification exam, study notes covering all of the lessons, and transcripts for the associated videos. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eStudents use \u003cstrong\u003eStrengths and Weaknesses \u003c/strong\u003eto visually track their progress and performance in the course. The progress circles will allow the students to view their average scores. They can also gauge their proficiency for each lesson based on the scores and the difficulty of the question using strengths and weaknesses, scoring them from beginner to expert level. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eFeatures within CertMaster Learn, such as the achievement badges and game center scores, encourage and motivate students to engage with the content and accomplish study goals. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #253746;\"\u003eNote that if a student has access to more than one CertMaster Learn course, they can navigate to the other courses by using the course dropdown menu located at the top left of the screen. Or by using the user portal access located at the top right of the screen. A completion certificate is awarded upon completion of the course. As you can see, CompTIA CertMaster Learn comes loaded with comprehensive features to make studying engaging and productive.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"view their average \u003cem\u003escores\u003c/em\u003e. They can also gauge their proficiency for each lesson based on the \u003cem\u003escores\u003c/em\u003e and the difficulty of","result_type":"article"},{"id":29155668317332,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155668317332.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155668317332-View-a-Custom-Quiz-Report","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":36727192962708,"created_at":"2024-08-06T16:14:31Z","updated_at":"2026-03-30T02:04:22Z","name":"View a Custom Quiz Report","title":"View a Custom Quiz Report","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-30T02:04:22Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["ls6_instructors","/mycampus/custom_exams"],"body":"\u003cp\u003eOnce students finish a custom quiz, you can view their scores any time.\u003c/p\u003e\u003cp\u003e1. Click the \u003cstrong\u003eCustom Quizzes\u003c/strong\u003e tab\u003c/p\u003e\u003cp\u003e\u003cspan class=\"SCXW73139218 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW73139218 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW73139218 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168671743892\" alt=\"Screenshot of custom quizzes. \"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"TextRun SCXW80543607 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e2. Across from your assessment click the \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW80543607 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003emore\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW80543607 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e button.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW141770834 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW141770834 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW141770834 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168662859412\" alt=\"Screenshot of custom quizzes. \"\u003e\u003c/span\u003e\u003c/span\u003e \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"TextRun SCXW213866158 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e3. Select \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW213866158 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eView Reports\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW213866158 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e.\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW150476048 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW150476048 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW150476048 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168656658580\" alt=\"Inserting image...\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"TextRun SCXW207167993 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e4. Click \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW207167993 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eRun \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW207167993 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eReport\u003c/span\u003e\u003c/span\u003e \u003cspan class=\"TextRun SCXW207167993 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eacross from your class.\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW240709703 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW240709703 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW240709703 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168672254996\" alt=\"Screenshot of run reports.\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"TextRun SCXW109284355 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW109284355 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e5. Click \"\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW109284355 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW109284355 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eSchedule\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW109284355 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW109284355 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e\"\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW109284355 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW80543607 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW213866158 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW207167993 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW109284355 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW227605517 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW227605517 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW227605517 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168663281940\" alt=\"Screenshot of schedule.\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e6. The \u003cstrong\u003eIndividual Scores\u003c/strong\u003e tab provides detail on\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ef3a02208ef2904527a1210b948fcb0f4\"\u003eStudents’ scores\u003c/li\u003e\n\u003cli data-list-item-id=\"e1e8f589bb1f668fed25d24dc9a65fe71\"\u003ePass/Fail Status (if applicable)\u003c/li\u003e\n\u003cli data-list-item-id=\"e1407d29f4d1accb088239dc898747866\"\u003eExam attempts\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cspan class=\"SCXW38175546 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW38175546 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW38175546 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168657091476\" alt=\"Screenshot of individual scores. \"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"TextRun SCXW95317487 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW95317487 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e7. Click the \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW95317487 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW95317487 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eAttempts number\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW95317487 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW95317487 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e for further detail on questions each student missed\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW95317487 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW95317487 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW62649907 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW62649907 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW62649907 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168672686612\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW95317487 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"TextRun SCXW49531832 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW49531832 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e8. Click \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW49531832 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW49531832 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eReport\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW49531832 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW49531832 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e.\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW49531832 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW95317487 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW49531832 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW33623212 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW33623212 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 327px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW33623212 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 327px;\" src=\"https://help.comptia.org/hc/article_attachments/29168663665684\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e9. Click \u003cstrong\u003eCorrect\u003c/strong\u003e or \u003cstrong\u003eIncorrect\u003c/strong\u003e to expand the question and see detail.\u003c/p\u003e\u003cp\u003eIf the question was a lab simulation, click \u003cstrong\u003eView Lab Report\u003c/strong\u003e for further detail.\u003c/p\u003e\u003cp\u003e\u003cspan class=\"SCXW90148032 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW90148032 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW90148032 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168663841044\" alt=\"Inserting image...\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"TextRun SCXW32279240 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e10. Click the \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW32279240 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eX\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW32279240 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e to exit the report and click Done.\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW19368781 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW19368781 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW19368781 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168657716628\" alt=\"Inserting image...\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"TextRun SCXW76224343 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e11. Click \"\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW76224343 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eClass Performance\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW76224343 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e\"\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW218894252 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW218894252 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW218894252 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168657870484\" alt=\"Screenshot of class performance. \"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"TextRun SCXW167214410 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW167214410 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e12. Use the \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW167214410 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW167214410 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003edownload icon\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW167214410 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW167214410 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e to download any tab of detail.\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW167214410 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW167214410 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW70897852 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW70897852 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW70897852 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168680861716\" alt=\"Screenshot of download. \"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW167214410 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"TextRun SCXW107581234 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW107581234 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e13. Click the \u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW107581234 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW107581234 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003eX\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW107581234 BCX0\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW107581234 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"\u003e to exit the reports.\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW107581234 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"EOP SCXW32279240 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW76224343 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW167214410 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"EOP SCXW107581234 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 11pt; line-height: 19.425px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\" data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335559738\":240,\"335559739\":240,\"335559740\":259}'\u003e\u003cspan class=\"SCXW143125641 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; color: #000000; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline-block;\"\u003e\u003cspan class=\"WACImageContainer NoPadding DragDrop BlobObject SCXW143125641 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative; cursor: move; left: 0px; top: 2px; display: inline-block; text-indent: 0px; width: 624px; height: 348px; transform: rotate(0deg);\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW143125641 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; border: none; white-space: pre !important; vertical-align: baseline; width: 624px; height: 348px;\" src=\"https://help.comptia.org/hc/article_attachments/29168673453588\" alt=\"Screenshot of close. \"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"Click \" Schedule \" 6. The Individual \u003cem\u003eScores\u003c/em\u003e tab provides detail on Students’ \u003cem\u003escores\u003c/em\u003e Pass/Fail Status (if applicable) Exam","result_type":"article"},{"id":14239222436628,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14239222436628.json","html_url":"https://help.comptia.org/hc/en-us/articles/14239222436628-How-To-Use-Student-Reports-in-the-Boost-Dashboard-Video","author_id":18094000568,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":36726310223636,"created_at":"2023-03-24T18:16:37Z","updated_at":"2026-02-20T06:31:40Z","name":"How To Use Student Reports in the Boost Dashboard (Video)","title":"How To Use Student Reports in the Boost Dashboard (Video)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-20T06:31:39Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["video"],"body":"\u003cp\u003eThis video provide a tour of the Student Reports available in the Boost Dashboard.\u003ciframe src=\"//www.youtube-nocookie.com/embed/G3U2bB-fQyo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c/iframe\u003e\u003c/p\u003e\u003ch3 id=\"h_01KHWVNVCGASX5JF63J89Z8GQT\"\u003eTranscript\u003c/h3\u003e\u003cp\u003eThe Boost Dashboard is used for viewing, analyzing, and exporting Student, Group, and Institution reports. An instructor using the Boost Dashboard can access Student and Group reports. They will only see data for the groups and students they manage directly. A supervisor using the Boost Dashboard can access Student, Group, and Institution reports. They will see data for all students and groups across the institution.\u003c/p\u003e\u003cp\u003eThe data in the Boost Dashboard is updated twice a day. You can always determine how current the data is by referencing the date and time stamp at the top right side of the screen.\u003c/p\u003e\u003cp\u003eFrom the Boost Dashboard navigation bar on the left, you will see the reports you have access to.\u003c/p\u003e\u003cp\u003eIn \u003cem\u003eStudent Reports\u003c/em\u003e, you can see each student’s course activity as well as aggregate progress and performance. Click on the drop-down menu and select your desired course to view course specific data.\u003c/p\u003e\u003cp\u003eFrom this view, you will be able to view the following data points for each of the students in the selected course – student name, student ID #, how many courses each student is enrolled in, the number of active courses for each student, the last date each student was active in the course, the average session time for each student, the average Learning Plan progress for each student, the average practice score for each student, the average PBQs score for each student and the average assessments score for each student.\u003c/p\u003e\u003cp\u003eYou can sort the scores by using the up and down arrows located next to each column header. You can export the data available in this view to a CSV file by clicking the \u003cstrong\u003eExport\u003c/strong\u003e drop down button on the right.\u003c/p\u003e\u003cp\u003eNext, let’s take a closer look at the data available for specific students. Click on one of the students in your class.\u003c/p\u003e\u003cp\u003eUnder the \u003cem\u003eStudent Overall Session Summary\u003c/em\u003e, you will find one datapoint that was not available from the Student Report view – Total Time Spent. This shows you how much time this student has spent to date working in CertMaster Learn, across all courses.\u003c/p\u003e\u003cp\u003eUnder the \u003cem\u003eCourses Breakdown Summary\u003c/em\u003e, click \u003cstrong\u003eAnalyze\u003c/strong\u003e to see data specific to a course.\u003c/p\u003e\u003cp\u003eThe \u003cem\u003eStudent Overview\u003c/em\u003e provides a visual summary of the individual student’s (1) Overall Progress, (2) Average Practice Score, (3) Average PBQ score, and (4) Average Assessments Score.\u003c/p\u003e\u003cp\u003eThe \u003cem\u003eStrengths \u0026amp; Weaknesses\u003c/em\u003e shows student proficiency for each lesson based on their answers to practice questions and assessments, and the difficulty of questions. Students can be ranked from Beginner to Expert.\u003c/p\u003e\u003cp\u003eThe \u003cem\u003eDetails\u003c/em\u003e section provides additional data based on activities within the course – Lessons, Flashcards, Practice Questions, PBQs, and Assessments.  \u003c/p\u003e\u003cp\u003eFor each \u003cem\u003eLesson\u003c/em\u003e, you can view how many pages within the Lesson the student has reviewed and marked their confidence level. This helps you determine how much of the core learning content the student has accessed and what areas of the course they may need some additional review.\u003c/p\u003e\u003cp\u003eIn the \u003cem\u003eFlashcards\u003c/em\u003e view, you see how many Flashcards each student answered at the lesson and topic level, and their confidence level in answering the Flashcards.\u003c/p\u003e\u003cp\u003eIn the \u003cem\u003ePractice\u003c/em\u003e view, you can see the student’s score on the practice questions for each lesson. On the left-hand side of the Practice view, you can see detailed information on average answer time for correct and incorrect answers. Students can take practice questions multiple times with the most recent score reflected in the Boost Dashboard.\u003c/p\u003e\u003cp\u003eIn the \u003cem\u003ePBQs\u003c/em\u003e view, you can see how much time the student spent on the PBQs for each lesson, and also the highest score they received for that PBQ. Students can take PBQs multiple times with the highest score reflected in the Boost Dashboard.\u003c/p\u003e\u003cp\u003eLastly, we’ll look at \u003cem\u003eAssessments\u003c/em\u003e. From this view you can see the number of questions in the assessment, the student score, and average answer time for correct and incorrect answers.\u003c/p\u003e","user_segment_ids":[],"snippet":"average practice \u003cem\u003escore\u003c/em\u003e for each student, the average PBQs \u003cem\u003escore\u003c/em\u003e for each student and the average assessments \u003cem\u003escore\u003c/em\u003e for each student","result_type":"article"},{"id":29155730247828,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155730247828.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155730247828-Organization-Administrator-Reports","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":36727160202772,"created_at":"2024-08-06T16:16:02Z","updated_at":"2026-05-29T16:03:57Z","name":"Organization Administrator Reports","title":"Organization Administrator Reports","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T22:00:43Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThere are a variety of reports to assist you with monitoring students’ progress at the organization level, including monitoring individual students’ scores, data by your different schools, as well as data by a specific instructor. In this video we will explore a few of those reports at the administrator level.\u003c/p\u003e\u003cp\u003eAlert: If you do not see a list of schools, click the blue arrow by the organization’s name. (The tab will be labeled either My Institutions or My Schools.)\u003c/p\u003e\u003cp\u003e1. Click \u003cstrong\u003eReports\u003c/strong\u003e across from an organization to view data for that facility.\u003c/p\u003e\u003cp\u003ePlease note that from time to time you may see Updated or New next to a report and you can click those hotlinks for further details.\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"SCXW254155426 BCX0 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW254155426 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169104248980\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"TextRun SCXW255552930 BCX0 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-contrast=\"auto\"\u003e2. Across from the Individual Scores by Course click \u003c/span\u003e\u003cspan class=\"TextRun SCXW255552930 BCX0 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cstrong\u003eRun\u003c/strong\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW255552930 BCX0 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-contrast=\"auto\"\u003e.\u003c/span\u003e\u003cspan class=\"EOP SCXW255552930 BCX0\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW255552930 BCX0 SCXW46414637 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW46414637 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169099275924\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW255552930 BCX0 TextRun SCXW67498797 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e3. Type any student’s name within this facility in the \u003c/span\u003e\u003cspan class=\"EOP SCXW255552930 BCX0 TextRun SCXW67498797 NormalTextRun ContextualSpellingAndGrammarErrorV2Themed\" style=\"-webkit-text-stroke-width: 0px; background-image: var(--urlContextualSpellingAndGrammarErrorV2, ); border-bottom: 1px solid transparent; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003eStudent\u003c/span\u003e\u003cspan class=\"EOP SCXW255552930 BCX0 TextRun SCXW67498797 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e field\u003c/span\u003e\u003cspan class=\"EOP SCXW255552930 BCX0 TextRun SCXW67498797 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e.\u003c/span\u003e\u003cspan class=\"EOP SCXW255552930 BCX0 SCXW67498797\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW255552930 BCX0 SCXW67498797 SCXW147025533 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW147025533 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169092541588\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e4. Click on the student’s name on the pop out message.\u003c/p\u003e\u003cp\u003eSelect the respective Course\u003c/p\u003e\u003cp\u003eChange any of the filtering options and the report data will auto-refresh.\u003c/p\u003e\u003cp\u003eFor Office data keep in mind that instructors can teach the applications in any order. So, you may need to scroll down to view data.\u003c/p\u003e\u003cp\u003eIt is also important to note that instructors often have assignment deadlines, but students can repeat activities even after those deadlines. Therefore, scores could differ from the data on this report based on what instructors have recorded.\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"SCXW219950065 BCX0 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW219950065 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169074668564\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"TextRun SCXW42731890 BCX0 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-contrast=\"auto\"\u003e5. Click the \u003c/span\u003e\u003cspan class=\"TextRun SCXW42731890 BCX0 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cstrong\u003eX\u003c/strong\u003e\u003c/span\u003e\u003cspan class=\"TextRun SCXW42731890 BCX0 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-contrast=\"auto\"\u003e in the Student field to enter another name.\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW207475153 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW207475153 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169092971924\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 TextRun SCXW81876628 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e6. To export data on any report, click the download icon in the upper right.\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW195088309 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW195088309 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169075097748\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 TextRun SCXW97960664 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e7. Name the file.\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW234102931 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW234102931 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169075397396\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 TextRun SCXW237815812 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e8. Click \u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 TextRun SCXW237815812 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e\u003cstrong\u003eOK\u003c/strong\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 TextRun SCXW237815812 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e and open the downloaded file.\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 SCXW175934061 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW175934061 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169082791572\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 TextRun SCXW156202158 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e9. Click\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 TextRun SCXW156202158 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e\u003cstrong\u003e X \u003c/strong\u003e\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 TextRun SCXW156202158 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003ein the upper right to exit the report.\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 SCXW156202158\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 SCXW156202158 SCXW34525663 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW34525663 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169101128084\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 SCXW156202158 TextRun SCXW112318612 NormalTextRun\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" lang=\"EN-US\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}' data-contrast=\"auto\"\u003e10. Select Institution Study History.\u003c/span\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 SCXW156202158 SCXW112318612\" style=\"-webkit-text-stroke-width: 0px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px;\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e \u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"EOP SCXW42731890 BCX0 SCXW81876628 SCXW97960664 SCXW237815812 SCXW156202158 SCXW112318612 SCXW67539167 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; line-height: 19.425px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\" data-ccp-props='{\"201341983\":0,\"335559685\":-20,\"335559737\":-20,\"335559739\":160,\"335559740\":259}'\u003e\u003cimg class=\"WACImage SCXW67539167 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169106715540\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e11. This report does not provide any data until you select some filtering options.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e73e60d88ab10b263f9274b9e7b60f0bf\"\u003eGroup\u003c/li\u003e\n\u003cli data-list-item-id=\"ebae894130e000bd11ea2b23d51e2fd39\"\u003eRole/Time\u003c/li\u003e\n\u003cli data-list-item-id=\"e1367a750c60c08c89ed4b99870d3ab96\"\u003eTeacher/Class\u003c/li\u003e\n\u003cli data-list-item-id=\"e5915e43ca6c4afe880c4120bcc9ed552\"\u003eDate Range\u003c/li\u003e\n\u003cli data-list-item-id=\"eeffebeb20452cfd06c5d4be36dcdbe30\"\u003eInterval\u003c/li\u003e\n\u003cli data-list-item-id=\"ee01080fa28ee16186e3626f39f3f79b1\"\u003eDisplay\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"background-color: #ffffff; color: #000000;\"\u003e\u003cspan class=\"SCXW123394099 BCX0 WACImageContainer NoPadding DragDrop BlobObject\" style=\"-webkit-text-stroke-width: 0px; cursor: move; display: inline-block; font-family: ' Segoe UI' , ' Segoe UI Web' , Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; height: 348px; letter-spacing: normal; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; width: 624px; word-spacing: 0px;\" role=\"presentation\"\u003e\u003cimg class=\"WACImage SCXW123394099 BCX0\" style=\"border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169083553300\" width=\"624\" height=\"348\"\u003e\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e12. Change any of the filtering options and the report data will auto-refresh.\u003c/p\u003e\u003cp\u003eClick on a time spent hotlink to view a distribution of which activities the students have spent their time on in that time frame.\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg class=\"WACImage SCXW257209268 BCX0\" style=\"aspect-ratio: 624/348; border-style: none; padding: 0px; vertical-align: baseline; white-space: pre !important;\" src=\"https://help.comptia.org/hc/article_attachments/29169076564628\" width=\"624\" height=\"348\"\u003e\u003c/figure\u003e","user_segment_ids":[],"snippet":"organization level, including monitoring individual students’ \u003cem\u003escores\u003c/em\u003e, data by your different schools, as well as data by a specific","result_type":"article"},{"id":49375553040148,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/49375553040148.json","html_url":"https://help.comptia.org/hc/en-us/articles/49375553040148-CertMaster-Practice-Migration-to-the-CertMaster-Platform","author_id":422380842111,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":36726929639572,"created_at":"2026-05-18T19:39:53Z","updated_at":"2026-10-21T12:33:00Z","name":"CertMaster Practice Migration to the CertMaster Platform","title":"CertMaster Practice Migration to the CertMaster Platform","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-09T13:20:43Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":[],"body":"\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY965X7WW3NCK2A4SGH0XEG\"\u003eOverview\u003c/h2\u003e\n\u003cp\u003eCertMaster Practice is moving to the CertMaster platform to provide a more unified and streamlined learning experience across all CertMaster products.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBeginning June 9, 2026\u003c/strong\u003e, all CertMaster Practice titles will be delivered through the CertMaster platform.\u003c/p\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY96FYD1JKJD84B2HNTG6KB\"\u003eWhat’s Changing?\u003c/h2\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e392ff560e34f4592fd45dd92b4f5e62f\"\u003eDelivery is moving from the \u003cstrong\u003eAmplifire platform\u003c/strong\u003e to the \u003cstrong\u003eCertMaster platform\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e24b6f8e776c9eba96e67b9cb76d45cdd\"\u003e\n\u003cstrong\u003eSKUs and ISBNs remain the same\u003c/strong\u003e, with internal variants distinguishing platform versions\u003c/li\u003e\n\u003cli data-list-item-id=\"ea7c23eaeb9a5f3b68824d3b892772657\"\u003eAfter June 9, 2026, all new purchases will default to the CertMaster platform\u003c/li\u003e\n\u003cli data-list-item-id=\"eea68247e1efd4718d609c68f617b11af\"\u003eThe \u003cstrong\u003eAmplifire platform will be retired in June 2027\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e5b9b5c9656eb1111663f9fed162a3576\"\u003eCustomers who need the legacy version (e.g., for integrations) may still purchase it via \u003cstrong\u003emanual orders\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY96SZXCZ30NCH16P4WRS74\"\u003eWhat Is CertMaster Practice?\u003c/h2\u003e\n\u003cp\u003eCertMaster Practice helps learners prepare for certification exams by identifying knowledge gaps and reinforcing key concepts through:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eba97ffe07f90d8dfa7dbacd1ab4e7c31\"\u003ePractice tests (timed and untimed)\u003c/li\u003e\n\u003cli data-list-item-id=\"e363271ae5530ce43718bba90e7ebd570\"\u003eExam objective-based assessments\u003c/li\u003e\n\u003cli data-list-item-id=\"eaf2afc99884b6250be9bdd021fe3881d\"\u003eAdaptive learning with mastery scoring\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIt can be used independently or alongside CertMaster Learn or CertMaster Perform for a more comprehensive learning experience.\u003c/p\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY97BP0C7G2FTM13BH5MC1N\"\u003eWhat’s Included?\u003c/h2\u003e\n\u003ch3 id=\"h_01KRY97BP13K4189B3X34E4YRZ\"\u003ePractice \u0026amp; Assessment\u003c/h3\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e5071c6b8e2d9b66ca3bc9775e1197cbe\"\u003eTimed and untimed practice tests\u003c/li\u003e\n\u003cli data-list-item-id=\"e445c3b0ac6bac757e30e97bf6d906f62\"\u003eExam objective-based quizzing\u003c/li\u003e\n\u003cli data-list-item-id=\"e4493534de73a8c22b18a4b1352b00685\"\u003eAdaptive question delivery based on performance\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"h_01KRY97BP56V9WJ8GCBZN93SGG\"\u003eEnhanced Reporting\u003c/h3\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e3e478739804c64a7228afa3f93c52195\"\u003eIncludes the \u003cstrong\u003eExam Objective Mastery Score Report\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ea7dc821cd9108d294f365af81fc49a71\"\u003eProvides insight into strengths and areas for improvement\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"h_01KRY97BP7SP0341M0JYR6Q62F\"\u003eCross-Product Integration (New)\u003c/h3\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e72b715ad426689d678a9a3e845f5a0d2\"\u003eSeamless integration with CertMaster Learn and CertMaster Perform\u003c/li\u003e\n\u003cli data-list-item-id=\"e3df6419bc989cde3187dc9103e07b135\"\u003eAbility to move between products aligned to the same exam objectives\u003c/li\u003e\n\u003cli data-list-item-id=\"e8ac77f4c661446babcb120e87407b6a1\"\u003eAssessment results contribute to shared mastery scores\u003c/li\u003e\n\u003cli data-list-item-id=\"e01985b3a087692f83e94005e85255a71\"\u003eDirect links from questions to related learning content\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"h_01KRY97BPCET9V3MGDBQVK4PDD\"\u003eCertMaster Platform Features\u003c/h3\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e6412507b50cc7bd3f680ec69be4e00d9\"\u003eMobile-responsive design\u003c/li\u003e\n\u003cli data-list-item-id=\"ea02bac87d138bb540dec07edb7ad4dc7\"\u003eHighlighting and note-taking tools\u003c/li\u003e\n\u003cli data-list-item-id=\"ee69815ddcb49429696e827b72c470396\"\u003eDark mode\u003c/li\u003e\n\u003cli data-list-item-id=\"ecd4f5ea159386c66f4f9452202918d78\"\u003eImproved navigation and performance\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY97N9FXC4TG2C4QFXAMM7B\"\u003eWhat Is a Mastery Score?\u003c/h2\u003e\n\u003cp\u003eA mastery score estimates how likely a learner is to answer future questions correctly within a specific domain.\u003c/p\u003e\n\u003cp\u003eIt is based on:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ee8201fdb8297be0b5c1dd32cd5161b4d\"\u003ePast performance\u003c/li\u003e\n\u003cli data-list-item-id=\"eb7fefd9bc7c500737a4d4f53dcc7baa3\"\u003eQuestion difficulty\u003c/li\u003e\n\u003cli data-list-item-id=\"e1923d2c599e3c9b5eaa83c2d60c60315\"\u003eRecency of activity\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e\u003cbr\u003eMastery scores are predictive and are \u003cstrong\u003enot a guarantee\u003c/strong\u003e of certification exam results.\u003c/p\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY97YAAQ5QTZCY4DB32N9G2\"\u003ePricing and Licensing\u003c/h2\u003e\n\u003cul\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"eb9afa02a294f90ec2dcec4a46a9f294f\"\u003e\u003cstrong\u003ePricing will not change\u003c/strong\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e86fe3cf1cb0401cb43225bd1ef368b7b\"\u003eAvailable as:\u003cul\u003e\n\u003cli data-list-item-id=\"e24d60c4e2a06e81de484a6aa76fe5248\"\u003eIndividual licenses\u003c/li\u003e\n\u003cli data-list-item-id=\"e8d07b0e467a2ba5ecadc40b2c1b01570\"\u003eInstitutional licenses\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e778a190ddc2e711a6dfb5a6a31222b27\"\u003eSupports LMS integration and Usage-Based Billing (UBB)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY985P1BEKNSR5QQSQNKWEA\"\u003eLegacy Product Access\u003c/h2\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"efc48d829009b2ccae610a721537691bc\"\u003eLegacy (Amplifire) versions will be available for purchase \u003cstrong\u003euntil June 9, 2026\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e9f02d29736533469f5da9f6084beba95\"\u003eAfter that:\u003cul\u003e\n\u003cli data-list-item-id=\"e098436235842de33b261f3481ce0029f\"\u003eAll new purchases will be on the CertMaster platform\u003c/li\u003e\n\u003cli data-list-item-id=\"ec456c7fbdf23b472013a753e1b7cf686\"\u003eExisting users retain access for their \u003cstrong\u003efull 12-month term\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY98H8FGFJYRV8DTQZFER3R\"\u003eAccess Key Exchange\u003c/h2\u003e\n\u003cp\u003eUnused legacy access keys may be exchanged for CertMaster platform access if:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e1d9b6923640c2bb7f8fcbcd64c7f1410\"\u003ePurchased within one year\u003c/li\u003e\n\u003cli data-list-item-id=\"eb4ea8e5cd778469e3cccfcea14f90442\"\u003eRequested before product retirement\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTo request an exchange:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"edef7af6ed458c07be3665cfdbe081a2a\"\u003eSubmit a ticket to \u003cstrong\u003ehelp@comptia.org\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ee338886019ab267bbc808c94bf02a2e9\"\u003eInclude:\u003cul\u003e\n\u003cli data-list-item-id=\"e46671acbc19dee80d7522138cad93ea5\"\u003eOrder number\u003c/li\u003e\n\u003cli data-list-item-id=\"e84a535c9fa4b837c8bd5fda22302b92d\"\u003eList of unredeemed keys\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY98TTDYK31KJ0A2CMK0N9E\"\u003eLMS Integration\u003c/h2\u003e\n\u003cp\u003eCertMaster Practice integrates the same way as other CertMaster products:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eba264d454a40b4b0c81653dc66c2d3f9\"\u003eUses the same integration tools\u003c/li\u003e\n\u003cli data-list-item-id=\"eedd9fa333b5efae7f1246c77501172d6\"\u003eAvailable within existing CertMaster LMS integrations\u003c/li\u003e\n\u003cli data-list-item-id=\"eb8920a7910374069a6b240e4921fdb16\"\u003eUBB is \u003cstrong\u003enot required\u003c/strong\u003e for integration\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eKey Notes:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e93eab61fdc3be8811d179b96e2d35b06\"\u003eGrades can sync to the LMS gradebook (if configured)\u003c/li\u003e\n\u003cli data-list-item-id=\"e61e8cef122c2211dafdf79e64b5588cd\"\u003eLearners must launch via LMS links to access content\u003c/li\u003e\n\u003cli data-list-item-id=\"eca5b84842002815115f39a784fa46dff\"\u003eFewer graded items may result in limited gradebook entries\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY992XRX3RNP119ECEJB9HZ\"\u003eImportant Notes\u003c/h2\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e86657199f230fe86aab433bd60e96db6\"\u003eExisting quotes with legacy products will still fulfill as quoted\u003c/li\u003e\n\u003cli data-list-item-id=\"ed88fcf5462f450eaf505a3c3e3ccdb11\"\u003eQuotes may need updating to reflect new SKU variants\u003c/li\u003e\n\u003cli data-list-item-id=\"e9157ad3356fec5874a0bc60e12f092f4\"\u003eCustomers using integrations should review setup before transitioning\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv\u003e\n\u003ch2 id=\"h_01KRY99C58J03JSCXHY8BVKNGH\"\u003eNeed Help?\u003c/h2\u003e\n\u003cp\u003eFor questions about migration, licensing, or setup:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ebdb9729ad8fd954de0344f143686e5a1\"\u003eContact Support: \u003cstrong\u003ehelp@comptia.org\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eee0117bc13fdf2943780a09e61b516ef\"\u003eOr reach out to your CompTIA representative\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Improved navigation and performance What Is a Mastery \u003cem\u003eScore\u003c/em\u003e? A mastery \u003cem\u003escore\u003c/em\u003e estimates how likely a learner is to answer future","result_type":"article"},{"id":14360331833236,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/14360331833236.json","html_url":"https://help.comptia.org/hc/en-us/articles/14360331833236-What-Is-the-Difference-Between-CertMaster-Learn-and-Integrated-CertMaster-Learn-and-Labs","author_id":7381830510100,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-5,"vote_count":17,"upvote_count":6,"downvote_count":11,"section_id":36726266771092,"created_at":"2023-03-28T15:44:28Z","updated_at":"2026-06-09T09:56:17Z","name":"What Is the Difference Between CertMaster Learn and Integrated CertMaster Learn and Labs?","title":"What Is the Difference Between CertMaster Learn and Integrated CertMaster Learn and Labs?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-20T06:46:59Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["Integrated Labs in CertMaster Learn","Integrated Labs","CertMaster Integrated Labs","CertMaster Learn Integrated Labs"],"body":"\u003cp\u003e\u003cspan class=\"TextRun SCXW268227959 BCX0 NormalTextRun\" lang=\"EN\" data-contrast=\"auto\"\u003eThe difference between CertMaster Learn and Integrated CertMaster Learn and Labs is that in the integrated product, \u003c/span\u003e\u003cspan class=\"TextRun SCXW268227959 BCX0 NormalTextRun\" lang=\"EN\" data-contrast=\"auto\"\u003elab activities \u003c/span\u003e\u003cspan class=\"TextRun SCXW268227959 BCX0 NormalTextRun\" lang=\"EN\" data-contrast=\"auto\"\u003eare displayed as \u003c/span\u003e\u003cspan class=\"TextRun SCXW268227959 BCX0 NormalTextRun\" lang=\"EN\" data-contrast=\"auto\"\u003eStudy Tasks\u003c/span\u003e\u003cspan class=\"TextRun SCXW268227959 BCX0 NormalTextRun\" lang=\"EN\" data-contrast=\"auto\"\u003e within the CertMaster Learn Learning Plan. \u003c/span\u003e\u003cspan class=\"TextRun SCXW268227959 BCX0 NormalTextRun\" lang=\"EN\" data-contrast=\"auto\"\u003eAs a result, learners experience both knowledge acquisition and hands-on skills attainment through a single login and seamless workflow.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan class=\"TextRun SCXW268227959 BCX0 NormalTextRun\" lang=\"EN\" data-contrast=\"auto\"\u003eAdditionally, organizations purchasing the integrated course will be able to review student and group lab scores in the CertMaster Learn Boost Dashboard and hold students accountable for lab work.\u003c/span\u003e\u003cspan class=\"EOP SCXW268227959 BCX0\" data-ccp-props='{\"201341983\":0,\"335559740\":240}'\u003e \u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"integrated course will be able to review student and group lab \u003cem\u003escores\u003c/em\u003e in the CertMaster Learn Boost Dashboard and hold students","result_type":"article"},{"id":29155645183380,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155645183380.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155645183380-How-Students-Can-Enroll-in-their-Class","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":168,"vote_count":424,"upvote_count":296,"downvote_count":128,"section_id":36727433899284,"created_at":"2024-08-06T16:14:42Z","updated_at":"2026-11-01T20:45:35Z","name":"How Students Can Enroll in their Class","title":"How Students Can Enroll in their Class","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-31T03:15:53Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eEnrolling in your class is typical if you are logging in directly from the \u003ca href=\"https://platform.comptia.org/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCertMaster website\u003c/a\u003e. However, if you log in from the school’s learning management system such as Blackboard, Canvas, Brightspace, or Moodle, then enrolling in a class is not necessary. \u003c/p\u003e\u003cp\u003eWhen you initially set up your account, you were given the option to Enroll in your class or to Skip class enrollment. It’s important to note that being enrolled in your class allows your instructor to see your scores and monitor your progress. So, it’s essential that you do the enrollment step as quickly as possible. \u003c/p\u003e\u003cp\u003eYou still have the option to enroll in your class even after your account has been set up. \u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"ece99b8784ee2469f22762d1ccbc01dfd\"\u003eClick \u003cstrong\u003eEnroll\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e64b4ceb08fd142a7339bd160bc5a7810\"\u003eEnter your instructor’s name\u003c/li\u003e\n\u003cli data-list-item-id=\"e87f32823c6b96ca10146bf706eb3fbd8\"\u003e\n\u003cstrong\u003eSelect \u003c/strong\u003eyour instructor\u003c/li\u003e\n\u003cli data-list-item-id=\"eb2e937ffb87f88ba5f1b54c5cfe17ba4\"\u003eClick  \u003cstrong\u003eEnroll \u003c/strong\u003eacross from your respective class. \u003cem\u003eSince your instructor may teach multiple classes be sure to select the correct class\u003c/em\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e96a7d768c872bb0712f8bb2922f8dcad\"\u003eClick \u003cstrong\u003eYes\u003c/strong\u003e to confirm enrollment\u003c/li\u003e\n\u003cli data-list-item-id=\"e62765587492ba03e524adeda99b17036\"\u003eYou will now see your class listed at the top of the account Home page\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eKeep in mind: If you launch a product without enrolling in a class a \u003cstrong\u003eWarning\u003c/strong\u003e message immediately appears: \u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e864b1509ead05ba0ee3d146f9078a37c\"\u003eClick \u003cstrong\u003eEnroll Now \u003c/strong\u003eto “Do you want to enroll now?” \u003c/li\u003e\n\u003cli data-list-item-id=\"e0c453da9bcb8a227cb1f831c232db64d\"\u003eEnter your instructor’s name. \u003c/li\u003e\n\u003cli data-list-item-id=\"e5b36eb9b4accd9a9056392c53ebdc004\"\u003eSelect your instructor. \u003c/li\u003e\n\u003cli data-list-item-id=\"ee3b59ce3a9e477f4fb70082cede8b43e\"\u003eClick \u003cstrong\u003eEnroll\u003c/strong\u003e across from your respective class. \u003cem\u003eAgain, since your instructor may teach multiple classes be sure to select the correct class. \u003c/em\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e26c60f8f0926ae1ac97bbef479c785b3\"\u003eClick \u003cstrong\u003eYes \u003c/strong\u003eto confirm enrollment. \u003c/li\u003e\n\u003cli data-list-item-id=\"e47db854d239cec9b7886151958a81663\"\u003eNow you can launch the product without seeing the warning message again. \u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eRepeat the enrollment steps if you are taking multiple classes using this platform. \u003c/p\u003e\u003cp\u003eIf you did any course activities prior to finalizing your enrollment, that is okay. Your instructor will see all your completed work.\u003c/p\u003e","user_segment_ids":[],"snippet":"enrolled in your class allows your instructor to see your \u003cem\u003escores\u003c/em\u003e and monitor your progress. So, it’s essential that you do","result_type":"article"},{"id":29155722632852,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155722632852.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155722632852-View-Competency-Assessment-Report-Data","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-10,"vote_count":10,"upvote_count":0,"downvote_count":10,"section_id":36727160202772,"created_at":"2024-08-06T16:15:59Z","updated_at":"2026-09-25T16:45:10Z","name":"View Competency Assessment Report Data","title":"View Competency Assessment Report Data","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-25T16:45:10Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["P1"],"body":"\u003cdiv\u003e\n\u003cp\u003eOnce students are finished with a Competency Assessment, you can view their scores anytime.\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e2879bbd1b2d5b342809dd3162e5dda1d\"\u003eClick \u003cstrong\u003eMy Institution\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e7a3f3a14c4d620dfa0c8bb133230e9f9\"\u003eClick \u003cstrong\u003eClass Assessments\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed5f7395d43d7176e89c4b420737ca243\"\u003eUnder the respective \u003cstrong\u003eCompetency Assessment\u003c/strong\u003e, locate your class and click the \u003cstrong\u003eMore\u003c/strong\u003e button.\u003c/li\u003e\n\u003cli data-list-item-id=\"e27822e2c4f1e02a9db27149fa3d82f89\"\u003eThere are two options:\u003cul\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e289beddcd88ebf6e588c4a0f505e29ed\"\u003e\u003cstrong\u003eView Individual Scores\u003c/strong\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e8b9259310fcd1ba9206c42a71001a12c\"\u003e\u003cstrong\u003eView Statistics\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e62515d16ef0633df73d899e428c1b989\"\u003eSelect \u003cstrong\u003eView Individual Scores\u003c/strong\u003e to view details for each student:\u003cul\u003e\n\u003cli data-list-item-id=\"e34bba7812985f2af4f239d95deeaa114\"\u003eMost recent score\u003c/li\u003e\n\u003cli data-list-item-id=\"e2de56f1590970863d85decd5a784ab94\"\u003ePass or fail status\u003c/li\u003e\n\u003cli data-list-item-id=\"e8b0cd5617af1648a3afc6a91e5da9b58\"\u003eTime spent taking the assessment\u003c/li\u003e\n\u003cli data-list-item-id=\"ee7e76b9495160f406c7667ab2dedbc87\"\u003eNumber of attempts\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ebc82857e18e4b7a447cbf70ee34d5877\"\u003eTo view additional attempt details, click the blue number link.\u003c/li\u003e\n\u003cli data-list-item-id=\"e2aceff9f94c2d99cc6d2ae893cbef983\"\u003eSelect \u003cstrong\u003eReport\u003c/strong\u003e to view the objective analysis details.\u003c/li\u003e\n\u003cli data-list-item-id=\"e619f6d319b63d1c6d0d5764931ff17be\"\u003eClick the arrows next to each topic to view additional information. 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Recommendation","result_type":"article"},{"id":50063141001876,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/50063141001876.json","html_url":"https://help.comptia.org/hc/en-us/articles/50063141001876-OnDemand-Services-on-CertMaster","author_id":422380842111,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-3,"vote_count":7,"upvote_count":2,"downvote_count":5,"section_id":36727330807188,"created_at":"2026-06-08T13:18:51Z","updated_at":"2026-11-02T18:12:41Z","name":"OnDemand Services on CertMaster","title":"OnDemand Services on CertMaster","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-08T13:19:05Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eStarting June 9, 2026, CompTIA OnDemand Services will be delivered through the CertMaster platform instead of Canvas.\u003c/p\u003e\u003cp\u003eOnDemand provides additional learning support during your training, including chat assistance and access to instructors through office hours, helping you stay on track and prepare for your certification exam.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhat’s Changing\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eOnDemand is moving from Canvas to CertMaster. 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Mastery \u003cem\u003eScore\u003c/em\u003e CertMaster includes a Mastery \u003cem\u003eScore\u003c/em\u003e that helps track your progress by estimating","result_type":"article"},{"id":29155753570068,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155753570068.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155753570068-Unenroll-and-Re-enroll","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":4,"upvote_count":1,"downvote_count":3,"section_id":36727163654036,"created_at":"2024-08-06T16:16:29Z","updated_at":"2026-09-25T00:48:24Z","name":"Unenroll and Re-enroll","title":"Unenroll and Re-enroll","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-25T00:48:23Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTo unenroll a student from one class and enroll that student in another, follow these steps.\u003c/p\u003e\u003col style=\"list-style-type: decimal;\" type=\"1\"\u003e\n\u003cli data-list-item-id=\"e0c4bccb017ee02207df7608e80617bb8\"\u003eFrom Classes, click the Class title for the class the student is currently enrolled in.\u003c/li\u003e\n\u003cli data-list-item-id=\"e35fadfff9c3451b02ffe54771e1c5c0d\"\u003eFind the student you need to move and select the checkbox next to the student’s name.\u003c/li\u003e\n\u003cli data-list-item-id=\"e7e94a17f4dbca0b6823c33f1c5919cad\"\u003eClick Unenroll.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecd399789c697e0fe251d9ba479625e80\"\u003eConfirm by clicking Yes.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee235ec2657cadd0bf5f305762a5ebb34\"\u003eReturn to the Classes list and click the Class title for the class you want to move the student to.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed3ca52dc306284cfa53f41f3a21ca7f3\"\u003eClick +/- Edit Enrollment.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4ab57129141f68b69fefd3b7126ec0ac\"\u003eFind the student you want to enroll.\u003c/li\u003e\n\u003cli data-list-item-id=\"e656d9a55fdfbdcfaf483c90e098b57ec\"\u003eClick the + sign next to the student’s name. The status changes to Added.\u003c/li\u003e\n\u003cli data-list-item-id=\"e1b1dfe0a6b2a1f985c27646c13095708\"\u003eClick Done.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6cda2869536fb103cc67abf861a62f6e\"\u003eThe student’s name will appear in the class list.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eImportant note:\u003c/p\u003e\u003cp\u003eThe student’s scores will be moved automatically.\u003c/p\u003e","user_segment_ids":[],"snippet":"will appear in the class list. 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Don’t worry—you can retake assessments as many times as needed. Once all assessments are passed, your certification is automatically updated.\u003c/li\u003e\n\u003cli data-list-item-id=\"e757f25131e8c453db0b096d5627c6b9c\"\u003e\n\u003cstrong\u003eProgress Tracking and Analytics\u003c/strong\u003e: A user-friendly dashboard provides insights into your progress, assessment scores, and strengths and weaknesses. You can also track your percentile rank compared to other learners and assess your confidence levels to identify areas for further review.\u003c/li\u003e\n\u003cli data-list-item-id=\"e1951e34b88a1f4c3e50545d613257843\"\u003e\n\u003cstrong\u003eMobile Accessibility\u003c/strong\u003e: CertMaster CE is accessible on various devices with an internet connection, allowing you to study anytime, anywhere.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eCertMaster CE offers a flexible and efficient way to renew your certification while staying current with the latest industry standards.\u003c/p\u003e","user_segment_ids":[],"snippet":"dashboard provides insights into your progress, assessment \u003cem\u003escores\u003c/em\u003e, and strengths and weaknesses. You can also track your percentile","result_type":"article"},{"id":29155718991252,"url":"https://comptia.zendesk.com/api/v2/help_center/en-us/articles/29155718991252.json","html_url":"https://help.comptia.org/hc/en-us/articles/29155718991252-LTI-1-3-Integration-Instructor-Guide","author_id":15669490686996,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":4,"upvote_count":2,"downvote_count":2,"section_id":48341812093716,"created_at":"2024-08-06T16:15:34Z","updated_at":"2026-08-04T19:55:47Z","name":"LTI 1.3 Integration: Instructor Guide","title":"LTI 1.3 Integration: Instructor Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-29T18:10:15Z","user_segment_id":null,"permission_group_id":259506,"content_tag_ids":[],"label_names":["lti-1p3","lms-integration","LMS","lms integration","integration","lti","P1"],"body":"\u003czd-summary-block\u003e\u003cp\u003eThis guide explains what to know as an instructor of an LMS course that utilizes CertMaster's LTI 1.3 integration, including instructions to send students. \u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp data-start=\"218\" data-end=\"339\"\u003eThis article assumes your LMS course is already built. For how to create links in your LMS course with the CertMaster LTI tool, use the course-building article found in your LMS's section of our \u003ca href=\"https://help.comptia.org/hc/en-us/sections/36727490842772-LMS-Integration\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLMS Integration Documentation\u003c/a\u003e.\u003c/p\u003e\u003cp class=\"undefined\" data-end=\"339\"\u003eIf you don't yet have an integration set up and would like to learn what the LTI integration does and how to request one, please see \u003ca href=\"https://help.comptia.org/hc/en-us/articles/34594352020116\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eIs LMS Integration right for my organization?\u003c/a\u003e \u003c/p\u003e\u003chr data-start=\"1159\" data-end=\"1162\"\u003e\u003ch2 id=\"h_01JSYZ1DW5MJ0WK7VQSAS09ZPW\" data-start=\"1164\" data-end=\"1209\"\u003eInstructor First Steps\u003c/h2\u003e\u003cp data-start=\"1211\" data-end=\"1271\"\u003eEach time you gain access to an integrated LMS course, \u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003ethe very first things you should do are ensure the start and end date are correctly configured in the LMS course settings, and then click an LTI 1.3 link that points to CertMaster content\u003c/span\u003e.\u003c/strong\u003e This single click automatically configures almost everything you need in CertMaster for the integration, including the following:\u003c/p\u003e\u003cul\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"e4de45bd7d5da13f49ed231437c105de9\"\u003eCreates a user account in CertMaster with the Instructor role and associates it to your institution. \u003cul\u003e\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"ee21ecb2d5f0e31a027c167a282228b53\"\u003eIf you already have a CertMaster account through your institution with the same email address as your LMS user profile, it will log you into it.\u003c/li\u003e\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ee32c836018728c3a973b4f4d23dde643\"\u003eGrants your account an instructor license to the CertMaster product you clicked into if you don't have one\u003c/li\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"eb1fabbeed7c47e670505d2a55fefb45a\"\u003eCreates an integrated Class in CertMaster tied to your LMS course with start and end dates that match those set in your LMS.\u003c/li\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"ec99cad36b4b846fa41183881027fd953\"\u003eAssigns you as an Instructor to that Class, granting you reporting access and adding it to your Classes list.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cstrong data-start=\"1458\" data-end=\"1472\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eIMPORTANT\u003c/span\u003e:\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e80109534e0a76aa3ab4a111adb1b6a12\"\u003e\n\u003cstrong\u003eClick at least one CertMaster LTI link in \u003cspan class=\"wysiwyg-underline\"\u003eevery\u003c/span\u003e LMS course you teach\u003c/strong\u003e\u003cspan class=\"wysiwyg-underline\"\u003e.\u003c/span\u003e\u003cstrong\u003e \u003c/strong\u003eOtherwise, you will not be assigned as an Instructor to the Class in CertMaster, and you will not be able to see the class or any reports in your CertMaster Class list.\u003c/li\u003e\n\u003cli data-start=\"1531\" data-end=\"1586\" data-list-item-id=\"edbc7a9119c6a4180223f526f4f0c9a4a\"\u003e\u003cp data-start=\"1533\" data-end=\"1586\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e \u003c/strong\u003e\u003c/span\u003emanually create your course in CertMaster\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"1531\" data-end=\"1586\" data-list-item-id=\"e23dd365b90abc001381a6026a12f4887\"\u003e\u003cp data-start=\"1533\" data-end=\"1586\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e \u003c/strong\u003e\u003c/span\u003emanually create student accounts\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"1531\" data-end=\"1586\" data-list-item-id=\"ecff8de456f2353ee6167d17040b0c381\"\u003e\u003cp data-start=\"1533\" data-end=\"1586\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003cspan style=\"color: #2F3941;\"\u003e manually \u003c/span\u003eenroll students in a CertMaster Class\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"1531\" data-end=\"1586\" data-list-item-id=\"e104a7e16eb6afe5fb75ea5012419c598\"\u003e\u003cp data-start=\"1533\" data-end=\"1586\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e \u003c/strong\u003e\u003c/span\u003e\u003cspan style=\"color: #2F3941;\"\u003emanually assign licenses to users from CertMaster\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"1589\" data-end=\"1673\" data-list-item-id=\"e2725b263e0212527ae667d597ef9f56a\"\u003e\u003cp data-start=\"1591\" data-end=\"1673\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e \u003c/strong\u003e\u003c/span\u003erename, duplicate, or archive the class until the course has concluded.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KQ0N67HZXAZG6JGEH1EYVKHT\"\u003eConfirm your Class was created\u003c/h4\u003e\u003cp data-start=\"2990\" data-end=\"3028\"\u003eAfter clicking into CertMaster from your LMS course, navigate to \u003cstrong data-start=\"3052\" data-end=\"3072\"\u003eHome \u003c/strong\u003ein the left nav bar. Your Class list should appear, but if it does not, select the\u003cstrong data-start=\"3052\" data-end=\"3072\"\u003e My Campus/School/Institution\u003c/strong\u003e tab at the top, and then the \u003cstrong\u003eClasses\u003c/strong\u003e tab below that. \u003c/p\u003e\u003cp data-start=\"2990\" data-end=\"3028\"\u003eConfirm that:\u003c/p\u003e\u003cul data-start=\"3087\" data-end=\"3219\"\u003e\n\u003cli data-start=\"3087\" data-end=\"3128\" data-list-item-id=\"ec6e5082325584b76fce89c7dc9f27892\"\u003e\u003cp data-start=\"3089\" data-end=\"3128\"\u003eYour class's name matches the LMS course name\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"3131\" data-end=\"3173\" data-list-item-id=\"e5bc5441cb1586b43c6cf4a9bb6d099be\"\u003e\u003cp data-start=\"3133\" data-end=\"3173\"\u003eThe correct CertMaster product is listed in the \u003cstrong\u003eCourseware \u003c/strong\u003ecolumn\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1896/752;\" src=\"https://help.comptia.org/hc/article_attachments/48741205386516\" width=\"1896\" height=\"752\"\u003e\u003c/figure\u003e\u003cp data-start=\"3178\" data-end=\"3219\"\u003eClick your Class's name. \u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e4fffd5c75fde4abfb02d2d85fa88c224\"\u003e\u003cp data-start=\"3178\" data-end=\"3219\"\u003eIf your course hasn't begun, this screen is likely empty, but once students start entering the content, you'll see a list of students who have clicked at least one link.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"3176\" data-end=\"3219\" data-list-item-id=\"e7e3e39f4af1eb9515020b097e0b20723\"\u003e\u003cp data-start=\"3178\" data-end=\"3219\"\u003eIf a student is missing, it means they have not clicked an LTI link into CertMaster from the LMS course yet.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"3176\" data-end=\"3219\" data-list-item-id=\"e5dcf27a04d671f2bcc70f9efd5f8e3f8\"\u003e\u003cp data-start=\"3178\" data-end=\"3219\"\u003eIf there is a 'No' under 'Required Courses are Activated', this means that they clicked a CertMaster link and were enrolled in the Class, but they didn't redeem their Access Key yet. They will continue to receive a prompt each time they click in until they enter it.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1912/613;\" src=\"https://help.comptia.org/hc/article_attachments/48582158604180\" width=\"1912\" height=\"613\"\u003e\u003c/figure\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e \u003c/p\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003eClick the \u003cstrong\u003eEdit\u003c/strong\u003e button in the upper right. (This can also be accessed from the Class list by clicking the three-dot menu to the right of your Class name and selecting \u003cstrong\u003eEdit Class\u003c/strong\u003e.)\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e945c8320d9d17b5856b41b31473f02e5\"\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e\u003cstrong\u003eClass Name \u003c/strong\u003eis set the first time a user launches from the LMS. After that, editing it in the LMS will not change it here, and editing it here will not change it in the LMS. If changes are needed, make sure to make them in both locations.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ee4fd97c30866b5cc02a1d3f7e5f4b9ee\"\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e\u003cstrong\u003eDates \u003c/strong\u003eare taken from the LMS course's settings, and set the first time a user clicks into the course. Again, changes will not sync past the first click, so make sure to make them in both locations if changes are needed.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"efd61f76adbfe6ff83a080518e73bad4b\"\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e\u003cstrong\u003eInstructors \u003c/strong\u003eare assigned automatically when a user with the Instructor or Admin role in the corresponding LMS course clicks an LTI link, but they can also be added here.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e40088908f006e9bf66a239c90540ec41\"\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e\u003cstrong\u003eAssociated Course(s)\u003c/strong\u003e are set any time a user clicks an LTI link into a product from the course in question. Even if it is removed here, it will be re-added if a link to that product is clicked from the LMS course afterward.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ef317d99efd78672b0f0a36ce168bbc80\"\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e\u003cstrong\u003eSet Goal Completion for All Students \u003c/strong\u003eallows you to pre-set a goal date for the course, which removes the prompt each student encounters the first time they click in and allows you to ensure the CertMaster Progress Tracker experience is uniform among your students.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e1b57fb3f3cf59c76583e92459c19d0a3\"\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e\u003cstrong\u003eClear/Restore Scores \u003c/strong\u003eallows you to reset a student's scores for the products associated to the course, as well as undo a previous reset. See \u003ca href=\"https://help.comptia.org/hc/en-us/articles/29155561069844\"\u003eHow to Clear Student Progress in a CertMaster Course\u003c/a\u003e for more info. \u003cstrong\u003eThis does not affect any scores that have synced to the LMS gradebook, which need to be cleared from there.\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 944/905;\" src=\"https://help.comptia.org/hc/article_attachments/48582158605332\" width=\"944\" height=\"905\"\u003e\u003c/figure\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e \u003c/p\u003e\u003cp data-start=\"1675\" data-end=\"1685\"\u003e\u003cstrong data-start=\"1675\" data-end=\"1685\"\u003eImportant Notes:\u003c/strong\u003e\u003c/p\u003e\u003cul data-start=\"1686\" data-end=\"1963\"\u003e\n\u003cli data-start=\"1734\" data-end=\"1856\" data-list-item-id=\"e20cea05f507becbb629a48a04355ab98\"\u003e\u003cp data-start=\"1736\" data-end=\"1856\"\u003eIf your LMS course doesn't have start/end dates set, your CertMaster Class will have a start date of the first time a user clicked an LTI link from the course and an end date of one year later. \u003c/p\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" data-start=\"1857\" data-end=\"1963\" data-list-item-id=\"e0f132e224662bd423c33082420ec1dfb\"\u003e\u003cp data-start=\"1859\" data-end=\"1963\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003ePlease note that CompTIA releases new versions of our products every three years, and the previous version retires six months after a new one is released.\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003cspan style=\"color: #2F3941;\"\u003e When a new product version is released, your course will need to be rebuilt to use links that point to the new version.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" data-start=\"1857\" data-end=\"1963\" data-list-item-id=\"ee65e7a3b09bf975f97c32e3f96ba8caa\"\u003e\u003cp data-start=\"1859\" data-end=\"1963\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eIf your organization is routinely running the same course in different terms, it is strongly recommended to make a fresh course copy for each group of students.\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e\u003cspan style=\"color: #2F3941;\"\u003e Reusing an LMS course can have various negative technical effects.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003chr data-start=\"2579\" data-end=\"2582\"\u003e\u003ch2 id=\"h_01JSYZ1DW5290YSRFWST3395FV\" data-start=\"2584\" data-end=\"2626\"\u003eAutomatic Class Creation and User Enrollment\u003c/h2\u003e\u003cp\u003eStudents are automatically enrolled in the CertMaster Class the first time they click a CertMaster link.\u003c/p\u003e\u003cp data-start=\"2850\" data-end=\"2963\"\u003eIf your students use Access Keys to gain access to the product, they'll be prompted for a key the first time they click into a given product from the LMS course. \u003cstrong\u003eThey should not redeem their key anywhere except for this prompt, such as at CompTIA Central.\u003c/strong\u003e\u003c/p\u003e\u003cp data-start=\"2850\" data-end=\"2963\"\u003eIf your institution uses Usage-based Billing (UBB) or limited Licenses, students are granted a license automatically on their first click.\u003c/p\u003e\u003chr data-start=\"3328\" data-end=\"3331\"\u003e\u003ch2 id=\"h_01JSYZ1DW542H694FJ21ZGFZ8M\" data-start=\"3333\" data-end=\"3400\"\u003eGrade Syncing and Reporting\u003c/h2\u003e\u003cul data-start=\"3417\" data-end=\"3839\"\u003e\n\u003cli data-start=\"3417\" data-end=\"3528\" data-list-item-id=\"e3b2b277c508137dab1a98f06e2a2b2be\"\u003e\u003cp data-start=\"3419\" data-end=\"3528\"\u003eStudents’ \u003cstrong data-start=\"3429\" data-end=\"3482\"\u003escores automatically sync to the LMS course gradebook\u003c/strong\u003e within 20 seconds of completion.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"3417\" data-end=\"3528\" data-list-item-id=\"e7224b1e9d875916237d4cec852c81b55\"\u003e\u003cp data-start=\"3419\" data-end=\"3528\"\u003eThe \u003cstrong\u003eHighest grade \u003c/strong\u003eachieved is sent\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"3715\" data-end=\"3839\" data-list-item-id=\"e0c1fa51f6e6e0c9685140bf948220550\"\u003e\n\u003cp data-start=\"3717\" data-end=\"3839\"\u003eIn order for grades to sync:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"3715\" data-end=\"3839\" data-list-item-id=\"ec809a0c64445022a1ed6ddb056a9351a\"\u003e\u003cp data-start=\"3717\" data-end=\"3839\"\u003eLearners need a \u003cstrong\u003estable internet connection\u003c/strong\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli data-start=\"3715\" data-end=\"3839\" data-list-item-id=\"edebf47dc85d4ed4c0e8464fafac14aa0\"\u003e\u003cp data-start=\"3717\" data-end=\"3839\"\u003eLearners need to have \u003cstrong\u003estarted their CertMaster session by clicking \u003c/strong\u003e\u003cstrong data-start=\"3777\" data-end=\"3796\"\u003ea content link in the LMS course \u003c/strong\u003ethat the grades are to return to. Logging in manually, or entering through a link in a different integrated course will cause grade sync to fail.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e12ec4a5611d02b26980cf747e7950f6f\"\u003e\u003cp data-start=\"3939\" data-end=\"4012\"\u003eOnly scores earned after the LMS course’s start date sync.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e294f117f2b1f2281932cbe0711f8b82e\"\u003e\u003cp data-start=\"3939\" data-end=\"4012\"\u003eYou can confirm a student's work by looking in the \u003ca href=\"https://help.comptia.org/hc/en-us/articles/29155661670164\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eClass Reports\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp data-start=\"3841\" data-end=\"3851\"\u003eFor more information on Grade Sync, see \u003ca href=\"https://help.comptia.org/hc/en-us/articles/18482911651476\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLMS Integration: Grade Sync FAQ\u003c/a\u003e\u003c/p\u003e\u003cp data-start=\"3841\" data-end=\"3851\"\u003eFor troubleshooting, see \u003ca href=\"https://help.comptia.org/hc/en-us/articles/48339878773268\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLMS Integration: Grade Sync Troubleshooting\u003c/a\u003e\u003c/p\u003e\u003chr\u003e\u003ch2 id=\"h_01JSYZ1DW5QRM3ERPWRZEYRJC1\" data-start=\"1970\" data-end=\"2007\"\u003eCustom Quizzes and Competency Assessments\u003c/h2\u003e\u003cp\u003eCustom Quizzes and Competency Assessments (called 'Class Assessments' in the LTI Content Selector) have some unique functionality when used in the context of an LMS integration.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e3009bfe88fd061f1a828327929a02395\"\u003eNormally, Custom Quizzes and Competency Assessments need to be scheduled from within the CertMaster platform in order for a learner to take them. However, when a user clicks into one through an integration link, \u003cstrong\u003ethe learner will be automatically allowed one attempt immediately the first time they click that link.\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e784794e965c409c48c5074d81b80c68e\"\u003eIf they attempt to click the Custom Quiz or Competency Assessment link in the LMS again after this attempt, they will encounter an error.\u003c/li\u003e\n\u003cli data-list-item-id=\"ea4c97e1376978ca2160c51c40f127e19\"\u003eTo allow a learner more attempts, use the scheduling dialogue within CertMaster:\u003cul\u003e\n\u003cli data-list-item-id=\"e1d8d0b169e92a2f3fc39fa586c08cb86\"\u003e\n\u003cstrong\u003eCustom Quizzes: \u003c/strong\u003e\u003ca href=\"https://help.comptia.org/hc/en-us/articles/29155739762452\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAllowing Multiple Attempts for an LMS-Scheduled Quiz\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e174d0ec2b0e8cd826b13cf57fea8116d\"\u003e\n\u003cstrong\u003eCompetency Assessments: \u003c/strong\u003eSkip to Step 8 in \u003ca href=\"https://help.comptia.org/hc/en-us/articles/29384128144532\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSchedule a Competency Assessment\u003c/a\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003chr\u003e\u003ch2 id=\"h_01KQ0K0T6QX6CW2SBZC9VGPEQN\" data-start=\"1970\" data-end=\"2007\"\u003eStudent Instructions\u003c/h2\u003e\u003cp\u003eEdit these instructions per your organization's needs, or forward them on as-is.\u003c/p\u003e\u003ch4 id=\"h_01KQ0R7N29WCZPCYV0CYT6PQM7\"\u003e\u003cstrong data-start=\"2009\" data-end=\"2036\"\u003eTo create your Student account and access CompTIA's CertMaster content\u003c/strong\u003e\u003c/h4\u003e\u003cp data-start=\"2009\" data-end=\"2036\"\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong data-start=\"2293\" data-end=\"2307\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e \u003c/strong\u003e\u003c/span\u003e\u003cspan style=\"color: #2F3941;\"\u003em\u003c/span\u003eanually create a user account on the CompTIA website.\u003cbr\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong data-start=\"2293\" data-end=\"2307\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e \u003c/strong\u003e\u003c/span\u003e\u003cspan style=\"color: #2F3941;\"\u003eredeem \u003c/span\u003eyour access key anywhere except at the prompt that you see when you first click a link to CertMaster from your institution's LMS.\u003c/p\u003e\u003cp data-start=\"2040\" data-end=\"2116\"\u003e\u003cspan style=\"color: #018747;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e click on any CertMaster content link inside the LMS course.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e675b96952887e65f3ca57f5787b0466e\"\u003e\u003cp data-start=\"2040\" data-end=\"2116\"\u003eYou will be prompted to create a CompTIA Central account, or if you have an existing one tied to the email address in your LMS profile, you will be prompted to link it to your LMS-generated account. This platform is separate from the CertMaster learning platform, and it is used to schedule Certification Exams, as well as access any other products tied to the account.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eda0f793a01a727bb3fc9e59e4610e6ed\"\u003e\u003cp data-start=\"2040\" data-end=\"2116\"\u003eIf your instructor has not set a goal completion date for the course, you will be prompted to set one. CertMaster will use this to provide guidance on what needs to be completed in order to meet your goal. \u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KQ0R7W8M29RCNW8TDGRV9CZT\"\u003e\u003cstrong\u003e\"First Click\"\u003c/strong\u003e\u003c/h4\u003e\u003cp data-start=\"2040\" data-end=\"2116\"\u003eOn your first click into CertMaster, your institution's integration with the platform will do the following in the background:\u003c/p\u003e\u003cul\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"e06a5351cf7bcd6dfe7530fa53904b041\"\u003eCreate your user account in CertMaster based on the information in your LMS user profile and tie that account to your institution in CertMaster, or, if you've already clicked into CertMaster from this LMS before, it will log you into your account.\u003c/li\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"e448b0572cc8326588a4ea3870ed4801e\"\u003eEnroll you in the CertMaster Class that's tied to your LMS course.\u003c/li\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"e27cf5caaa8dfb03fa9d098cf6cacda0c\"\u003eGrant you product access:\u003cul\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"e76b0b642c4c40580b9e2cc4b62636362\"\u003e\n\u003cstrong\u003eAccess Keys: \u003c/strong\u003eIf your school expects you to use an Access Key to gain access, you will be prompted for it the first time you click a link to that product.\u003c/li\u003e\n\u003cli data-start=\"1275\" data-end=\"1474\" data-list-item-id=\"ebc2e100f116d1c35408ae932440e1c8b\"\u003e\n\u003cstrong\u003eLicenses: \u003c/strong\u003eIf your school uses pre-purchased license pools or Usage-based Billing, access will be granted automatically on click, and you'll be taken directly to the material.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KQ0R80RFKV1X9ABKSZMHGFND\"\u003e\u003cstrong\u003eLMS Grade Sync\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eIf your institution's LMS is set up to sync grades between CertMaster and the LMS gradebook, please do the following to ensure Grade Sync functions properly:\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #018747;\"\u003e\u003cstrong\u003eDO\u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003e \u003c/strong\u003ealways start your CertMaster study session by clicking a link in the LMS course. This refreshes the grade endpoints that CertMaster uses to send the grades to the LMS gradebook. Grades will sync for any activities completed in a single login session, so you do not need to click \u003cem\u003eevery \u003c/em\u003elink in the course.\u003cbr\u003e\u003cspan style=\"color: #018747;\"\u003e\u003cstrong\u003eDO\u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003e \u003c/strong\u003emake sure you have a stable internet connection when completing any graded work.\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong data-start=\"2293\" data-end=\"2307\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e \u003c/strong\u003e\u003c/span\u003e\u003cspan style=\"color: #2F3941;\"\u003ecomplete graded \u003c/span\u003ework on any account except the one associated to your school's LMS\u003cbr\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e log in manually through CompTIA Central\u003cbr\u003e\u003cspan style=\"color: #C72809;\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eDO NOT\u003c/span\u003e\u003c/strong\u003e\u003c/span\u003e complete graded work before the LMS course's start date. \u003c/p\u003e","user_segment_ids":[],"snippet":"among your students. Clear/Restore \u003cem\u003eScores\u003c/em\u003e allows you to reset a student's \u003cem\u003escores\u003c/em\u003e for the products associated to the course","result_type":"article"}]}