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    How to Reschedule Your Exam

    You can reschedule your exam for a different date, time and/or test center location. You may also switch your appointment from an in-person exam at a test center to an online exam (or vice versa). 

    Switching Your In-Person Exam to an Online Exam

    In order to switch your exam registration from an in-person exam to an online exam, you must first cancel your existing appointment from your Pearson VUE account (if it hasn't already been cancelled). You must cancel or reschedule your in-person exam at least 24 hours prior to your appointment time.

    To cancel your exam appointment:

    • Sign in to your Pearson VUE account
    • Locate your exam under the Upcoming Appointments heading
    • Click the Cancel link
    • Click the checkbox to confirm you have read and agree to the Cancellation Policy
    • Click the Confirm Cancellation button in the lower-right corner of the page
    • Check your email for your cancellation confirmation

    If you used a voucher for payment, once your in-person exam has been cancelled, you'll re-use the same voucher to schedule your online exam.

    If you used a credit card for payment, your exam fee will be refunded to your credit card and you can proceed to schedule your online exam. (Please allow up to five days for refund processing, depending on your credit card company.)

    Rescheduling an In-Person Exam Appointment

    Appointments for an in-person exam at a test center may be rescheduled for a different exam date, time and/or a different test center location. In-person exams must be rescheduled a minimum of 24 hours prior to your exam appointment time.

    • Sign in to your Pearson VUE account
    • Locate the name of your exam under the Upcoming Appointments heading
    • Click the Reschedule link
    • Follow the steps to select your new date, time and/or test center location
    • Be sure to review your selections and click Confirm Reschedule on the final step
    • Check your email for your new appointment confirmation

    Rescheduling an Online Exam Appointment

    Appointments for an online exam may be rescheduled for a different online exam appointment date and time. Appointments must be rescheduled prior to the start time of your online exam appointment time.

    • Sign in to your Pearson VUE account
    • Locate the name of your exam under the Open Online Exams heading
    • Click the Reschedule link
    • Follow the steps to select your new date and time
    • Be sure to review your selections and click Confirm Reschedule on the final step
    • Check your email for your new appointment confirmation

    Additional Rescheduling Information

    If you don’t receive a cancellation or appointment reschedule confirmation email, please check your junk or spam folders. If you still cannot locate a confirmation email, return to your Pearson VUE account dashboard to confirm the change in exam status. If the exam status hasn't changed, repeat the steps above and ensure the process is completed to the final confirmation page.

    We strongly encourage you to cancel and reschedule your exam online following the steps outlined above. You may also reschedule your exam by contacting Pearson VUE directly by phone, live chat or an online form.

    Rescheduling With Special Accommodations

    ADA accommodations continue to be available through Pearson VUE Testing Centers. Other accommodations may be available on a case-by-case basis for online exams. To request other accommodations for online proctored exams, follow the process to request an accommodation with Pearson VUE.

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