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    Missing Exam Information in My Account

    Please allow five business days after you take your exam for your exam information to appear in your certification account. If after five business days your exam information does not appear, determine the cause and resolve the issue by submitting a help request and providing the following:

    • A complete copy of your exam score report (including all pages).
    • A photocopy of your valid driver’s license or passport.

    Don’t have a copy of your score report? If you completed the exam within the last week, contact Pearson VUE and request an electronic copy.

    We will investigate your missing exam information and contact you with our findings. Please allow a minimum of five business days for review.

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