If you are having trouble accessing CertMaster because of a forgotten password or email, follow the directions below.
Forgot My Password
- Go to the CertMaster login page.
- Click on Forgot My Password.
- Enter the email address you used to purchase CertMaster.
- You will receive an email that contains a temporary password and link to reset your password.
- Copy the temporary password.
- Click on Reset my new password now in the email – it will take you to the CertMaster Reset Password screen.
- Paste the temporary password.
- Enter a new password twice then click Submit.
- You’ll be taken back to the Login screen where you can enter your email and new password.
Forgot My Email
- Go to the CertMaster login page.
- Click on Forgot My Email.
- The Forgot Email screen will appear – fill in your first name, last name and country and click the Next button.
- The email address that you provided at the time of purchase will appear – click the Login button.
- You’ll be taken back to the Login screen where you can enter your email and password.