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    CertMaster Forgot Password or Email

    If you are having trouble accessing CertMaster because of a forgotten password or email, follow the directions below.

    Forgot My Password

    1. Go to the CertMaster login page.
    2. Click on Forgot My Password.
    3. Enter the email address you used to purchase CertMaster.
    4. You will receive an email that contains a temporary password and link to reset your password.
    5. Copy the temporary password.
    6. Click on Reset my new password now in the email – it will take you to the CertMaster Reset Password screen.
    7. Paste the temporary password.
    8. Enter a new password twice then click Submit.
    9. You’ll be taken back to the Login screen where you can enter your email and new password.

    Forgot My Email

    1. Go to the CertMaster login page.
    2. Click on Forgot My Email.
    3. The Forgot Email screen will appear – fill in your first name, last name and country and click the Next button.
    4. The email address that you provided at the time of purchase will appear – click the Login button.
    5. You’ll be taken back to the Login screen where you can enter your email and password.
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