- Go to labsimapp.testout.com, click Forgot your username or password, then follow these steps:
- Enter the email address that is tied to your account and click Send Email. (If you set up a mobile number, you could also use that option)
- Check for the email (also look in Spam or Junk folders). It will be sent from no-reply@testout.com, the subject line will be CertMaster Account Recovery, and it should arrive within a minute or two after selecting the Send Email option. It will contain your login name and give you a temporary password that can be used to access the account within the next 12 hours.
- Enter that information on the login page and click Secure login.
- You will then be prompted to create a new password. This password must be at least 8 characters and must not be one of the one million most common passwords.
Note: Some school email setups do not allow students to receive external emails. If this is the case, ask your instructor to generate a temporary password from their teacher accounts following these instructions. They will also be able to see and tell you your login names.