For large institutions who purchase a lot of access keys, you may need assistance to determine which keys have been redeemed.
You will need to submit a Help Request, and a CompTIA support team member can assist you with looking up your access keys to see if they have been redeemed.
Select the following to ensure your ticket is routed correctly:
How can we help you today? Training Product Support – Individual (self-study) OR Training Product Support – Organization/Business (instructor-led study)
How can we help you with your training product? Access key redemption OR Look up access key status
You will need to provide the access key(s) to determine its redemption status.