CertMaster Courseware Released in 2023 or Prior

FAQs

• How Do I Set Up My CertMaster Learn Classroom With Student Upload?
• Is the CertMaster Lab Environment a Simulation or a Virtual Machine (VM)?
• Why Does the Course Not Follow Exam Objectives Order?
• Do Learners Need a Credit Card in Order To Use Amazon AWS and Microsoft Azure in CertMaster Labs?
• Why Are Linux Commands Not Working in My Lab?
• Why Is My Lab Score Returning an Error?

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Product Features

• What Is a Virtual Workbench Lab?
• What Is Integrated CertMaster Learn and Labs?
• Why Do I Have to Rate My Confidence in CertMaster Learn?
• What Is the Strengths and Weaknesses Dashboard in CertMaster Learn?
• What Are Practice Questions in CertMaster Learn?

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How-To Videos

• How To Distribute Labs Access Keys as an Operations Manager (Video)

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Admin Experience

• Unlimited Contracts
• Student Upload Organization Business License Contract
• CertMaster Learn Delivery Options when Purchasing
• What are the support features for Admins (Video)
• How To Create an Admin (Video)
• How To Create a Supervisor (Video)

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Instructor Experience

• What Are The Support Features for Instructors (Video)
• How To Locate Instructor Resources (Video)
• How To Locate Course Materials as an Instructor (Video)
• How To Export Analytics as an Instructor (Video)
• How To Impersonate a Student as an Instructor (Video)

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Students Experience

• How To Utilize the Calendar Feature as a Student (Video)
• How To Reset a Password as a Student (Video)

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All Users

• How To Edit Your User Profile in CertMaster Learn (Video)
• What Are the Features of the User Portal in CertMaster Learn? (Video)

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Technical Support

• What Are the Technical Requirements for Using CompTIA CertMaster Learn and the CompTIA Learning Center?
• How Do I Access Training Products Through My CompTIA SSO Account?
• How Do I Address Common Technical Issues Using CertMaster Learn?
• How Can I Look Up My CertMaster Labs Access Key To See if It Has Been Redeemed?
• How Do I Find My CertMaster Learn Access Keys After Purchase?
• How Do I Access CertMaster Labs on a Mobile Device?

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LMS Integration (2023 and prior)

• LMS Integration Troubleshooting for CertMaster Learn and Labs (2023 and prior)

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