Problem:
Students may encounter an error when launching a CertMaster integration link to a custom quiz via their school portal. This typically occurs when the student has used all their scheduled attempts. Unless an quiz schedule is configured in the CertMaster interface before the student's first attempt, the default setting allows only a single attempt.
Solution:
To permit additional attempts, instructors need to schedule the quiz within the CertMaster interface. Follow these steps:
Log into CertMaster
As the instructor, access your CertMaster account. You can do this by clicking on any non-quiz CertMaster integration link to launch a module or assignment, then clicking the home icon.Select Your Class
Click on the name of your class.Access Custom Quizzes
Navigate to the Custom Quizzes tab under the class.Schedule the Quiz
Click the three stacked dots to the right of the quiz in question and select Schedule Quiz.Select Students
Check the boxes next to the names of the students for whom you want to adjust the number of attempts.Add Custom Schedule
Click Actions and then select Add Custom Schedule.Set Availability
Choose your desired start and end dates for when students can access the quiz.Adjust Attempts
Increase the number in the Attempts box to the total number of attempts you wish to allow (e.g., change from 1 to 2 for two attempts).Save Changes
Click Save, then click Done.
After completing these steps, students can use their LMS integration links to access the custom quiz and utilize the additional attempts.
Preventive Tip:
To avoid this issue in the future, schedule quizzes with the desired number of attempts before students access them for the first time.