CertMaster Platform

• Alternative Lab Quizzes in CertMaster: Overview and How to Enable Them
• How to Log In to CompTIA Central (Existing CertMaster Users)
• Whitelist *comptia.org to Access login.comptia.org and Receive Verification Codes
• How to Set Up Learner Accounts Using +Addressing/Subaddressing in CompTIA Central SSO
• How to submit a suggestion or feedback for CertMaster Platform or Courses
• Disappearing Question Box During a Lab

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General LMS Integration Info

• LMS Integration: Linking a CompTIA Central Account
• LMS Integration: Differences between the Old and New CertMaster Platforms
• LMS Integration: Selecting an A+ Product
• LMS Integration: What course do I pick in the content selector?
• Is LMS Integration right for my organization?

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Blackboard Learn

• LMS Integration: Grade Sync FAQ
• Blackboard LTI 1.3 with Advantage - Installation Guide
• Blackboard LTI 1.3 with Advantage - Linking to Course Resources
• Blackboard LTI 1.3 with Advantage - Linking to Custom Quizzes
• Blackboard LTI 1.3 with Advantage - Linking to Class Assessments

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Canvas

• Canvas LTI 1.3 with Advantage - Installing via Canvas Apps
• Canvas LTI 1.3 with Advantage - Linking to Course Resources
• Canvas LTI 1.3 with Advantage - Linking to Class Assessments
• Canvas LTI 1.3 with Advantage - Linking to Custom Quizzes
• LMS Integration: Grade Sync FAQ

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D2L Brightspace

• LMS Integration: Grade Sync FAQ
• Brightspace LTI Advantage (1.3) Install
• Brightspace LTI Advantage (1.3) - Grade (Score) Return
• Brightspace LTI Advantage (1.3) - Linking to Course Resources
• Brightspace LTI Advantage (1.3) - Linking to Custom Quizzes

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Moodle

• LMS Integration: Grade Sync FAQ
• Moodle LTI Advantage (1.3) - Installation Guide
• Moodle LTI Advantage (1.3) - Linking to Course Resources
• Moodle LTI Advantage (1.3) - Linking to Custom Quizzes
• Moodle LTI Advantage (1.3) - Linking to Class Assessments

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Schoology

• LMS Integration: Grade Sync FAQ
• Schoology LTI 1.3 with Advantage - Install/Setup Guide (App Center)
• Schoology LTI 1.3 with Advantage - Grade (Score) Return
• Schoology LTI 1.3 with Advantage - Linking to Class Assessments
• Schoology LTI 1.3 with Advantage - Linking to Custom Quizzes

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LMS Integration Troubleshooting

• LMS Integration: Grade Sync Troubleshooting
• LMS Integration: Course doesn't appear in Content Selector
• Creating a HAR file for LMS Integration Troubleshooting

• LTI 1.3 Integration: Instructor Guide
• CertMaster Access Key API (CMAK)

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Access Your Course

• How to Redeem Your Access Key(s)
• My Courses section is Empty
• How Students Can Enroll in their Class
• How much time do I have remaining on my CertMaster course activation(s)?
• How do I get an access key for my CertMaster course?

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Reporting and Certificates

• Download your Certificate of Competency
• View and download your Certificate
• How Students can View their Progress

• Green checks - what are they, what do they mean, and how to earn them?
• When Does My CompTIA Training Products Expire?

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Network Modeler

• Using the Network Modeler

CertMaster Labs

• Using Hardware Labs
• A lab is not passing correctly - General guide to passing lab simulations
• Return to Lab

• Dark Mode in CertMaster Platform
• CertMaster Progress Tracker Guide
• Why was the LabSim Product Name Replaced with CertMaster and What Does this Mean for Me?
• Can I use my license for more than one person?
• What are Competency Assessments?
• Which CompTIA Training Products Are Right for Me?

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Managing Your Classes

• Schedule a Competency Assessment
• Preview a Custom Quiz
• Create Student Accounts
• How to Reschedule a Custom Quiz for a Student in CertMaster
• Allowing Multiple Attempts for an LMS-Scheduled Quiz

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Reporting

• How Can I Access and Use the Voucher Verification Tool to Check Student Exam Results?
• Use the Class Study History Report
• Organization Administrator Reports
• How does CertMaster track time students spend in CertMaster?
• View Competency Assessment Report Data

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Managing Your Organization

• Select a Product Version For Administrators
• Unenroll and Re-enroll
• Temporary Student Access
• Using email to enroll students (Multi-Step Path)
• Using a CSV to enroll students (Multi-Step Path)

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• Who Is Eligible and How Do I Join the CompTIA Instructor Network (CIN)?
• Creating a CompTIA Central Account via an LMS Integration
• How can Instructors get Acquainted with Course Materials

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