This article covers potential reasons that a Custom Quiz may not appear on the list presented in the LTI 1.3 Content Selector.
Custom Quiz has not been built yet
The LTI tool only allows you to create links to Custom Quizzes that have already been built inside the CertMaster platform ahead of time. (See more information in Creating and Managing Custom Quizzes in CertMaster.)
Once it's created, it should appear as an option within the Custom Quizzes section of the LTI Content Selector under the instructor who created it.
Instructor name is missing entirely from the Instructor dropdown
If an instructor's name isn't on the list at all, this means there is not a user of that name with the Instructor role in your CertMaster institution. If an instructor insists they have an instructor account and built a quiz, it could be they have a duplicate account associated to another institution, especially if they logged in manually rather than through an LTI link.
Have them click one of the LTI links in the LMS course, which will either create them a new instructor account, and will likely offer to merge it with their existing account if the email matches. Either way, they'll likely need to rebuild their quiz, as quizzes are associated to both users and institutions, so if they built it under another institution, it will still not appear on your list in the LTI tool until they rebuild it under yours.
Instructor name is grayed out, or the instructor is selectable, but the desired quiz is grayed out
A grayed out instructor can indicate that the instructor hasn't built any custom quizzes, but it can also indicate that the quizzes the instructor built aren't valid -- either for integration, or for the specific LMS course the LTI content selector is being launched from. So what makes a Custom Quiz valid or invalid?
Versioning conflict
The most common reason for a quiz being invalid is a versioning conflict between the questions in the quiz and the product associated to the LMS course you're launching the content selector from.
Our LTI tool enforces that an LMS course only be able to link materials from a single version of each of our products, as mixing and matching can lead to severe technical issues. For example, if you try to link a quiz that contains questions from Microsoft Pro v8.1 into an LMS course associated to Microsoft Pro v9.0, that quiz will not be selectable.
To resolve:
- If the quiz is using questions from an older version, build a new quiz using questions from the new version. This quiz will be selectable.
- If the LMS course is associated to an older version and you're trying to build in the newer version:
- Delete all links in your LMS course pointing to the old version
- Navigate to your Class list in CertMaster
- Click the three-dot menu to the right of the Class in question and select 'Edit Class'
- Click the X next to the old version listed on the right to remove the old product association.
Custom Quiz cannot have only custom questions
Custom Quizzes allow you to place your own custom questions alongside questions pulled from CompTIA products. However, in order to work through the integration, a custom quiz cannot be entirely composed of these custom questions. A quiz must have at least one question or lab from a CompTIA product in order to appear in the LTI tool.