The Voucher Verification Tool is a resource provided by CompTIA that allows authorized users from schools or organizations to verify the Pass/Fail results of exam vouchers purchased for their students. This article explains how to access the tool, the terms and conditions for its use, and how to apply for access.
What is the Voucher Verification Tool?
The Voucher Verification Tool enables authorized users to:
- Verify candidate voucher numbers.
- Access detailed exam results, including:
- Voucher ID
- Candidate Name
- Exam Code
- Exam Date
- Exam Grade
This tool is specifically designed for schools or organizations that purchase vouchers in bulk and need to track student exam performance.
Who Can Access the Voucher Verification Tool?
To qualify for access to the Voucher Verification Tool, the following conditions must be met:
- Your school or organization must purchase exam vouchers in bulk directly from CompTIA.
- A maximum of two people per school/organization, including the voucher purchaser, can have access to the tool.
- You will need to provide the following information for each user:
- Name
- School/Organization
- Email Address
- Phone Number
- You will need to provide the following information for each user:
How to Request Access to the Voucher Verification Tool
The previous direct link to a prefilled Voucher Verification request has changed. To request access now, you’ll use the standard CompTIA customer support ticket form and select the Voucher Verification option.
Step 1: Open the Support Form
- Use the following link to submit a request for access:
Voucher Verification Tool Access Request Form. - Click Start a customer support ticket from the drop-down menu.
Step 2: Enter Your Contact Information
- Enter your Email Address
- Enter your Full Name
Step 3: Select the Correct Category, Subcategory, and Issue
- Select Certification and Exams.
- Select Exam Content/Results.
- Select Voucher Verification Application.
Step 4: Complete the Voucher Verification Questions
Fill out all required fields, including:
-
Does this organization pay for individuals to take CompTIA exams?
Select the appropriate answer. (Only organizations that purchase exam vouchers are eligible. A maximum of 2 people per organization can have access.) -
Brief subject of your request
Example: “Voucher Verification Tool Access Request – [School Name]” -
Detailed description of your issue or request
Include:- Name(s) of the user(s) requesting access (maximum of two users).
- Name of your school or organization.
- Email address and phone number for each user.
Attach any requested supporting documents.
Step 5: Submit Your Request
Click Submit. CompTIA will verify your eligibility and confirm that no more than two users from your organization already have access. You’ll receive an email once access has been approved.
Terms and Conditions for Using the Voucher Verification Tool
By using the Voucher Verification Tool, you agree to the following terms and conditions:
Access and Use:
- The tool is provided at no charge to eligible schools and organizations.
- Access is granted at the sole discretion of CompTIA management.
Confidentiality and Compliance:
- The tool provides access to confidential information, which must be handled with care and discretion.
- CompTIA complies with the Candidate Agreement and ISO 17024 standards.
- Access is only granted to organizations that purchase the exam vouchers.
Bulk Operations:
- The tool supports bulk searches, allowing you to verify multiple voucher codes at once. This eliminates the need to input voucher codes one at a time.
Information Provided:
The tool provides the following details for each voucher:
- Voucher ID
- Candidate Name
- Exam Code
- Exam Date
- Exam Grade
Liability:
- Any liability incurred by CompTIA due to the release of this information will be determined under the Federal Tort Claims Act (28 U.S.C. Section 2671 et seq.) or other applicable Federal authority.
Frequently Asked Questions (FAQs)
Q: Can I use the tool to search for multiple vouchers at once?
A: Yes, the Voucher Verification Tool supports bulk operations, allowing you to verify multiple voucher codes simultaneously.
Q: What if my organization has not received student reporting since November?
A: If your organization is missing student exam data, you can request access to the Voucher Verification Tool to retrieve the missing information. Submit a request using the Voucher Verification Tool Access Request Form.
Q: What happens if more than two users from my organization request access?
A: Access is limited to a maximum of two users per organization. If additional users request access, they will not be approved unless one of the existing users relinquishes their access.
Q: How long does it take to get access to the tool?
A: Once you submit your request, CompTIA will verify your eligibility and process your request. Approval times may vary, but you will be notified as soon as access is granted.