Thank you for choosing CompTIA! Here’s what you can expect once you've placed your order for CompTIA products:
1. Order Confirmation
After completing your purchase, you’ll receive an order confirmation email that contains important details about your order, including:
- Your order number for future reference
- A summary of your purchased product(s)
- Any access keys or instructions needed to redeem your products
Please Note:
Your actual product access (access keys or instructions) will arrive in a separate fulfillment email, not the order confirmation email. (Clarified based on FAQ: product access details are delivered by auto-fulfillment@comptia.org after your order confirmation.)
Please keep your confirmation email for your records.
2. Product Fulfillment
You can expect to receive an email from auto-fulfillment@comptia.org within 1 hour of placing your order, with your product access details.
Depending on the type of product you purchased, your fulfillment email will include everything you need to get started. This may include:
- Access keys for training, practice, or continuing education products
- Instructions for redeeming and accessing your digital content
- Download links or additional attachments, such as “Getting Started” guides for OnDemand learning
Note: For learning products with a quantity of 1 or 2, you’ll receive individual access keys. For learning products with a quantity of 3 or more, you’ll receive a Business/Organizational classroom setup which includes student access keys and classroom management instructions. For exam products, you will receive individual exam vouchers regardless of quantity. (Clarified to be in line with fulfillment FAQ.)
3. Redeeming Your Product
To access your digital products, follow the instructions in your fulfillment email. Typically, you will need to:
- Go to the CompTIA access key redemption page: https://login.comptia.org/#redeemAccessKeys
- Log in to your existing CompTIA account or create a new account
- Enter your access key and click Redeem Now
- After successful redemption, you’ll see options to access your new training or view all your products
4. Accessing Your Training Products
For ongoing access to your purchased content:
- Visit https://login.comptia.org/training-products
- Bookmark this page for easy future access
5. Special Instructions
- If you purchased an OnDemand product, your fulfillment email may include a “Getting Started” guide with helpful screenshots and step-by-step instructions.
- For classroom or organizational purchases, be sure to distribute each access key to the appropriate learner and provide them with the included instructions for redemption.
Thank you for choosing CompTIA. We wish you the best on your learning journey!