After completing a purchase from the CompTIA Store, you will receive a Fulfillment Email for your digital products. This email provides access to your purchased items and contains essential details to help you get started. Below is an overview of what you can expect in the Fulfillment Email:
Key Details Included in the Fulfillment Email:
Access to Digital Products:
Links to redeem your purchased digital items, such as:
- eBooks
- CertMaster training materials
- Exam vouchers
- Labs
Access Keys:
Your unique codes that are required to redeem your digital products.
Instructions for Use:
Step-by-step guidance on how to access and use your digital products.
Where Does the Fulfillment Email Come From?
You can expect to receive the Fulfillment Email from auto-fulfillment@comptia.org within one hour of placing your order. Be sure to check your inbox for this email, and if you don’t see it, check your spam or junk folder.
What to Do If You Don’t Receive the Fulfillment Email:
- The email may be filtered into your spam or junk folder.
- Ensure the email address you provided during checkout is correct.
- Add auto-fulfillment@comptia.org to your address book.
- Check all your email folders if you can’t find your email.
- If you still do not see your fulfillment email after one hour, please submit a Help Request.