CompTIA has specific return policies for exam vouchers and non-voucher digital products. Below is an overview of the guidelines to help you understand the conditions for returns, refunds, and expiration dates.
Return Policy
Exam Voucher Purchases:
- All CompTIA exam voucher purchases are final. Exam voucher purchases may not be returned, refunded, or exchanged.
- All exam vouchers, including any retakes, expire 12 months from the date of purchase. You must register and take your exam prior to the voucher expiration date. Voucher expiration dates cannot be extended.
Non-Voucher Digital Products:
Non-voucher digital products may be returned, with authorization, if the following criteria are met:
- The return request is submitted within 30 days from the purchase date.
- The digital access key has not been redeemed/activated.
If the above criteria are met, digital products that may be considered for a return are: Official CompTIA Instructor/Student Guide eBook, Official CompTIA Self-Paced Study Guide eBook, CertMaster Learn, CertMaster Practice, CertMaster Labs, CertMaster Learn+Labs, CertMaster CE, and LabSim.
If the above criteria are met, bundle purchases may be considered for a return. Partial refunds for bundle purchases cannot be provided.
CertMaster Learn Organization/Business License - Removing a Student Assignment: Applicable for Classroom Setup with Student Upload and Classroom Setup with Student Access Keys.*
- A student assignment may be removed, and the seat reassigned if the student has not completed any coursework within 30 days of purchase.
- If the student has begun the coursework within 30 days of purchase, the student assignment is only eligible for removal if the request is submitted within 3 business days of activation.
* For Usage Based Billing (UBB), license activations are non-cancelable, and license fees paid are non-refundable per the UBB Master Agreement.