If you have more than one CompTIA account, our customer service team is here to help consolidate them into a single account. To do so, we’ll need some demographic details to verify your identity. Below are the steps to follow based on your situation:
If You Have Two CompTIA IDs and/or Accounts With Different Email Addresses:
If you have multiple accounts with different CompTIA IDs or email addresses, please submit a help request with the required information listed below. This will allow us to merge all your CompTIA exams and certifications into one record. Be sure to let us know which CompTIA ID and email address you’d like to keep.
Required Information:
- CompTIA ID numbers for both accounts
- Addresses associated with both accounts (if different)
- Email addresses for both accounts
- Exams taken and/or certifications earned
If You Have Two Accounts with the Same Email Address:
If you have multiple accounts using the same email address, you may experience sign-in issues. Please submit a help request with the following details, and we’ll gladly merge your accounts.
Required Information:
- CompTIA ID numbers for both accounts
- Addresses associated with both accounts (if different)
- Email address
- Exams taken and/or certifications earned
Our team is happy to assist you in streamlining your accounts for a seamless experience!