Important: Your Legal Name Must Match Your ID
The name on your CompTIA account must exactly match the first and last name on the ID you’ll present during the exam check-in process. If there’s a mismatch, here’s how you can fix it:
Simple Corrections to Your Name
If there’s a minor error in your name, such as incorrect capitalization or spacing, simply send us a help request with the correct details.
Misspelled Name
If your name is misspelled, follow these steps:
- Send us a help request.
- Attach the following documents:
- Your exam score report (include all pages).
- A copy of your legal ID, such as a valid driver’s license or passport.
Legal Name Change
If you’ve legally changed your name (e.g., due to marriage, divorce, or any other reason), here’s what to do:
- Send us a help request.
- Attach the following documents:
- Your exam score report (include all pages).
- A copy of your legal ID, such as a valid driver’s license or passport.
- A legal document showing both your old and new name (e.g., a marriage certificate, court order, etc.).