Exam vouchers work like a gift card and can be used as payment for your CompTIA certification exam. When scheduling your exam, you can pay with either an exam voucher or a credit card.
You can purchase exam vouchers for yourself or someone else through your CompTIA Account. For example, employers often buy vouchers for their employees, and academic institutions may purchase them for students.
Exam vouchers can be purchased as stand-alone products or as part of a bundle that includes CompTIA training materials.
Exam Voucher Guidelines
Here are some important things to know about using exam vouchers:
- Non-Refundable: All CompTIA exam voucher purchases are non-refundable.
-
Expiration Date: Vouchers expire, typically one year from the purchase date, and the expiration date cannot be extended.
- You must take your exam before the voucher expires.
- Non-Transferable: Once a voucher is used to register for an exam, it cannot be transferred to someone else.
- Certification-Specific: Vouchers are specific to a particular certification and cannot be used for a different certification exam.
- Single Use: Each voucher can only be used once. If you need to retake the exam, you’ll need to purchase a new voucher.
Canceling or Rescheduling Your Exam
-
OnVUE Online Exams:
- You can cancel or reschedule your online exam up until the start time of your appointment.
- Note: If you don’t cancel or reschedule before your appointment time or fail to show up, the voucher will be considered redeemed, and you’ll need to purchase a new one.
-
Test Center Exams:
- You must cancel or reschedule at least 24 hours before your appointment time.
- Note: If you don’t cancel or reschedule at least 24 hours in advance or fail to show up, the voucher will be considered redeemed, and you’ll need to purchase a new one.
Certification Retirement Dates
If a CompTIA certification is being retired, you must take the exam before the certification retirement date. Certification retirement dates override voucher expiration dates, and vouchers will be void after the retirement date.
After You Purchase a Voucher
When you buy a voucher from the CompTIA Store, you’ll receive two emails:
- Order Summary: Confirms your purchase.
- Voucher Details: Includes the voucher code and expiration date.
Tip: If you don’t see these emails, check your spam or junk folders. For additional help with your order, submit a Help Request.
Vouchers Purchased from Other Companies
CompTIA cannot assist with vouchers purchased from third-party companies. If you have questions about these vouchers, please contact the company or organization where you bought them.