Pearson VUE is CompTIA's testing service provider. For assistance with exam-related issues, you’ll need to contact Pearson VUE directly. Here’s how you can reach them:
Support for OnVUE Online Exams
- By Chat: Visit Pearson VUE's OnVUE Help Page and click the "Let's Chat!" icon for live chat support.
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By Phone: Call Pearson VUE customer service at:
- 877-551-7587 (toll-free)
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1-312-312-5310 (toll)
Available Monday to Friday, 7:00 a.m. to 7:00 p.m. (local time).
Additional regional phone numbers are listed on the OnVUE Help Page.
- By Email: Fill out the email form and provide as much detail as possible about your issue.
Note: You cannot schedule, reschedule, or cancel your exam appointment via email.
Support for In-Person Exams (Test Center)
- By Chat: Visit Pearson VUE's Proctored Exams Help Page and click the "Let's Chat!" icon for live chat support.
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By Phone: Call Pearson VUE customer service at:
- 877-551-7587 (toll-free)
-
1-312-312-5310 (toll)
Available Monday to Friday, 7:00 a.m. to 7:00 p.m. (local time).
Additional regional phone numbers are listed on the Proctored Exams Help Page.
- By Email: Fill out the email form and provide as much detail as possible about your issue.
Note: You cannot schedule, reschedule, or cancel your exam appointment via email.