Exam vouchers are similar to a gift card and may be used as the form of payment for your CompTIA certification exam. You can use an exam voucher or a credit card as the form of payment when scheduling an exam.
You can purchase an exam voucher at the CompTIA Store for yourself or for someone else. For example, employers often use vouchers to pay for their employees’ exams or academic institutions may purchase exam vouchers for their students.
Exam vouchers may be purchased as stand-alone products or as part of a bundle product which also includes CompTIA training products.
Exam Voucher Guidelines
- All CompTIA exam voucher purchases are non-refundable.
- Vouchers have an expiration date – typically one year from the purchase date – that cannot be extended.
- You must take your exam by the voucher expiration date.
- Once you’ve used a voucher to register for an exam, you cannot transfer it to someone else.
- Vouchers are certification-specific and are not interchangeable between certification exams.
- You may only use each voucher once for a single exam. If you need to retake the exam, you will need to purchase a new voucher.
- If you need to cancel or reschedule your OnVUE online exam you have until the start of your online exam appointment time to cancel or reschedule your online exam.
Note: If you don’t cancel or reschedule prior to your OnVUE online exam appointment time or don’t appear for your appointment, the voucher is still considered redeemed. You will need to purchase a new voucher to take the exam that you missed.
- If you need to cancel or reschedule your test center exam you must do so at least 24 hours prior to your exam appointment time.
Note: If you don’t cancel or reschedule at least 24 hours prior to your test center appointment time or don’t appear for your appointment, the voucher is still considered redeemed. You will need to purchase a new voucher to take the exam that you missed.
- Certification retirement dates supersede voucher expiration dates. If a CompTIA certification is being retired, you must take the exam prior to the certification retirement date. Vouchers are non-refundable and will be void after the certification retirement date.
Your Voucher Order
After purchasing a voucher from the CompTIA Store, you’ll receive two emails. The first is your order summary and the second contains your voucher details.
If you don’t receive either of these emails, check your spam and junk folders. If you need additional assistance with your order, contact help@CompTIAStore.com.
CompTIA cannot help with vouchers purchased from other companies. For questions about these vouchers, please contact the party through which you obtained them.