This video will show instructors how reset a password as a student in the CompTIA CertMaster Learn platform.
Hello, everyone. Today, we will be learning how to reset or change a password as a student on the CertMaster Learn platform. Depending on whether you have forgotten your password or if you are seeking to change your password, there are two ways to perform this function. If you have forgotten your password, navigate to Learn.CompTIA.org, select Reset Password above the login.
You will be redirected to enter your email address and select Reset Password. An automated email will be sent to you with instructions on how to follow through in resetting your password.
If you are seeking to change your password, use your existing credentials to log in to the CertMaster Learn platform. On the top, far right of your screen, select User Portal on the dropdown connected to the profile icon. Then select User Profile on the left side of the screen.
Here you will notice your current profile information. In the Password area, confirm your current password. Then create your new password. Then confirm your new password.
Finally, select Save. A blue pop-up banner will appear at the top of your page confirming that your password has been changed.
You have now learned how to reset or change your password as a student on the CertMaster Learn platform.