Legacy CertMaster Products

Technical Support

• What Are the Technical Requirements for Using CompTIA CertMaster Labs?
• Can Scores Be Reset in Applied Labs?
• Why Is My Linux Password Not Working in My Lab?
• Why am I seeing a message saying that my Live Lab is no longer available?
• Why Is My Virtual Workbench Lab Slow or Not Working?

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Access My Course

• How To Redeem Labs Access Keys via SSO (Video)
• How Do I Access CertMaster Labs Products Through My CompTIA SSO Account?
• How Do I Access CertMaster Labs Products Outside of My CompTIA SSO Account?

Product Features

• What is the difference between CertMaster Live Lab types?
• What Is CompTIA CertMaster Labs?

LMS Integrations

• Using LMS Integration to place CertMaster Labs content (2023 or prior) into Moodle
• Using LMS Integration to place CertMaster Labs content (2023 or prior) into D2L Brightspace
• Using LMS Integration to place CertMaster Labs content (2023 or prior) into Blackboard Learn (Ultra View) (LTI 1.3)
• Using LMS Integration to place CertMaster Labs content (2023 or prior) into Blackboard Learn (Original View) (LTI 1.3)
• Create an Account through your School's Learning Portal Website (or LMS)

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Instructor Experience

• How Do I Set Up My CertMaster Learn Classroom With Access Keys?
• How To Locate the Boost Dashboard (Video)
• How To Use Group Reports in the Boost Dashboard (Video)
• How To Use Student Reports in the Boost Dashboard (Video)

Student Experience

• How to Reset Review Activities in CertMaster Learn or CertMaster Learn+Labs?
• How To Redeem Student Access Keys on CertMaster Learn (Video)
• What Is The Overview of The Learning Plan In CertMaster Learn? (Video)
• How To Locate Student Resources in CertMaster Learn (Video)
• How Do I Get Started in CertMaster Learn?

Admin Experience

• Using LMS Integration to place CertMaster Labs content (2023 and prior) into Canvas
• How To Access the Admin Dashboard (Video)
• How To Locate Support Feature Resources for Admins (Video)
• How To Create an Instructor (Video)
• How To Distribute Student Access Keys as an Admin (Video)

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Product Features

• What Is CompTIA CertMaster Learn?
• What Are the Roles in CertMaster Learn? (Video)
• Does CompTIA Offer Free Trial Courses or Practice Exams?
• What Is the Final Assessment in CertMaster Learn?
• What Are Performance-Based Questions (PBQs) in CertMaster Learn?

Access My Product

• How Do I Access CertMaster Learn Products Through My CompTIA SSO Account?
• How Do I Access CertMaster Learn Products Outside of My CompTIA SSO Account?

Technical Support

• How Do I Address Common Technical Issues Using CertMaster Learn?

LMS Integrations - D2L Brightspace

• Configuring CertMaster Learn or Labs (2023 or prior) in D2L Brightspace via LTI 1.3
• Using LMS Integration to place CertMaster Learn content (2023 or prior) into D2L Brightspace

LMS Integrations - Canvas

• Configuring CertMaster Learn or Labs (2023 and prior) in Canvas via LTI 1.3
• Using LMS Integration to place CertMaster Learn content (2023 and prior) into Canvas

LMS Integrations - Blackboard

• Configuring CertMaster Learn or Labs (2023 or prior) in Blackboard Learn (LTI 1.3)
• Using LMS Integration to place CertMaster Learn content (2023 or prior) into Blackboard Learn (Ultra View) (LTI 1.3)
• Using LMS Integration to place CertMaster Learn content (2023 or prior) into Blackboard Learn (Original View) (LTI 1.3)

LMS Integrations - Moodle

• Configuring CertMaster Learn or Labs (2023 or prior) in Moodle 4.0+ via LTI 1.3
• Using LMS Integration to place CertMaster Learn content (2023 or prior) into Moodle

• What Is the Difference Between CertMaster Learn and Integrated CertMaster Learn and Labs?

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