Getting Started
Use this guide to make adding students to your CertMaster Learn for Instructor-led Training classroom setup as efficient as possible.
Purchase Process
- On the CompTIA Store, you’ve selected “Classroom Setup With Access Keys” as the desired Delivery Method.
- Upon purchase you received the following two emails from CompTIA:
- Order Confirmation email
- An email containing your Access Keys
Note: Access Keys are not ready for distribution at this point.
Setup By CompTIA
CompTIA creates your institution and sets up the institution admin role, which provides access to the Institution Admin Dashboard. The purchaser can designate the institution admin who will receive all initial setup communications from CompTIA.
Within one business day of purchase, you will receive the following from CompTIA:
- Institution admin registration link
- Institution-specific registration instructions with unique URL
View How-To Videos
- What Are the Roles in CertMaster Learn?
- How to Access the Admin Dashboard
- How to Locate Support Features Resources for Admins
- How to Create an Instructor
Student Registration
Completed by Administrator / Instructors
Upon receiving all initial information from CompTIA, communicate the following to your students:
- Unique Institution URL
- Access Keys
- Registration Instructions
- Once registered, students can login anytime at https://learn.comptia.org/login
Once students are registered in your institution, you may decide to set up groups in order to categorize students and instructors.
View How-To Videos
- How To Distribute Student Access Keys as an Admin
- How To Create a Group
- How to Manage or Delete an Existing Group
Instructor Resources and Student Monitoring
- Log in at https://learn.comptia.org/login.
- Click on Boost Dashboard to locate instructor resources and/or monitor student progress and performance.
Note: Only users with the Institution Supervisor or Instructor role are able to access the Boost Dashboard.
View How-To Videos
- How to Locate the Boost Dashboard
- How To Use Student Reports in the Boost Dashboard
- How To Use Group Reports in the Boost Dashboard
If you have questions about your classroom setup, please submit a help request. Select the following to ensure your ticket is route correctly:
How can we help you today? Training Product Support – Organization/Business (instructor-led study)