In this video, you’ll learn how to use the instructor support features in the CertMaster Learn platform.
The instructor support features provide access to helpful resources and guides for using the platform that are specific for instructors.
After logging into the CertMaster Learn platform as an instructor, you will be taken to the Boost Dashboard.
This dashboard serves your homepage and includes features specifically for instructors.
To access the support features, select the Support option in the lower left corner of the screen.
This opens a list of links to articles and guides, as well as options to support specific for instructors.
The available support option links are customized for each page. For example, as you navigate through the CertMaster platform, the links available in the support feature are only relevant to the page you are currently on.
Now, let’s look at an example of support resources in a course.
On the lessons tab, select the Support feature.
The links that are listed are directly related to Lessons.
Now, select the Practice tab.
The links that are listed are related to the Practice questions.
When using the Support resource, you will notice two main types of resources.
The first type of resource is help articles.
Help articles provide an overview of features and steps to complete specific tasks in the platform.
The second type of resource is guides.
Guides provide step by step instructions that guide you through completing a task directly in the CertMaster learn platform.
You can also support a support ticket or access the help articles from anywhere in the platform.
You have now learned how to use the instructor support features in the CertMaster Learn platform.