PRIVO: Granting Consent for Minors (Instructors and Administrative Staff)

In certain academic environments, institutions may authorize instructors or administrative staff to provide consent on behalf of minor learners when parents or guardians are unable or unwilling to do so.

There are two ways instructor-based consent can be enabled, depending on whether the institution uses CertMaster.

VIDEO: PRIVO Authorization Process for Instructors and Administrative Staff

Institutions Not Using CertMaster or LMS Customers

For institutions not using the CertMaster platform, instructor-based consent requires additional authorization from CompTIA.

• The institution must have a formal agreement with CompTIA.
• Designated instructors or administrative employees must be authorized by the institution.
• Authorized users must be configured in CompTIA Central by CompTIA operational staff.
• Institutions can initiate the alternative consent process by completing the Alternative Consent Request Form here.

First-Time Consent Process

Open the Consent Request Email

1. The instructor or administrative employee receives an email requesting consent for a student to access CompTIA Central.
2. Click Give Permission to continue or Decline to deny the request.

Review the Terms of Use

4. Review the Privacy Terms and Terms of Use, then click Continue.

Verify the Student

5. Click the student's name.
6. Enter the student's last name.
7. Click Save.

Review Student Information

8. Review the requested student data.
9. Click Continue.

Complete Adult Verification

10. Click Start Verification.
11. Select one of the available verification methods.
12. Follow the prompts to complete verification.

Verification methods include:

• Government-issued ID
• Driver's License
• Credit Card
• PayPal
• Stripe
• Partial Social Security Number

Complete the Consent Process

After completing adult verification:

13. Complete any required verification prompts.
14. Click Done.
15. Return to the PRIVO platform.
16. Click Continue to complete the consent process.

Confirm Consent Was Granted

17. Verify that the student appears with a green outline, indicating consent has been granted.

From the Account Summary page, you can also:

• Revoke Consent
• Delete Account

After consent is granted, both the instructor or administrative employee and the student will receive a confirmation email.

Grant Consent for Additional Students

After completing adult verification for the first time, you will typically not be required to verify your identity again.

Additional students that you've granted consent for will appear in your Account Summary.

Additional Information

Revoke Consent

If consent is revoked, the minor immediately loses access to CompTIA Central and related CompTIA services.

Request Data Deletion

Instructors and administrative employees may request deletion of learning data only.

For assistance, contact PRIVO Support:

• support@privo.com
• 1-866-567-7486 (U.S./Canada)
• 1-571-297-1799 (outside U.S./Canada)