This article explains how minor learners create a CompTIA Central account and request consent from a parent or legal guardian to access CompTIA Central and related CompTIA services.
Before You Begin
If a user is identified as a minor during account creation, parental or guardian consent is required before access can be granted.
Create and Verify Your Account
- Navigate to the CompTIA Central login page and click Create an account.
- Enter your birth month and birth year, then click Continue.
- Enter your email address and click Send Verification Code.
- Obtain the verification code from your email.
Verify Your Email Address
- Enter the verification code sent to your email address.
- Click Verify Code.
- Enter your email address on the next page and click Continue.
Complete Account Creation
- Enter your email address.
- Enter your first name.
- Enter your parent or guardian's email address.
- Create and confirm your password.
- Review and accept the Privacy Policy and Terms & Conditions.
- Click Continue.
After your account has been created, a consent request will be sent to your parent or guardian. You will not be able to sign in to CompTIA Central until your parent or guardian has granted consent.
Parent or Guardian Consent
The parent or legal guardian will receive an email requesting consent for the minor learner to access CompTIA Central.
- Review the information provided about the learner and the requested features.
- Click Give Permission to continue or Decline to deny the request.
Give Permission
- Click Give Permission in the consent request email.
- You will be directed to the PRIVO website.
- Request a one-time access code to access your parent account.
- Enter the one-time access code sent to your email address.
- Enter the passcode and click Validate Passcode.
Review Requested Features and Grant Consent
- Review the features the minor learner is requesting access to.
- Expand each section to review the information that may be collected.
- Click Continue.
- Review the Privacy Terms and Terms of Use, then click Continue.
- Review the requested data and enter the minor learner's last name.
- Click Save.
Review and Verify Student Information
- Review the requested data.
- Select Full Name.
- Enter the minor learner's last name.
- Click Save.
Proceed to Adult Verification
- Review the student information.
- Click Continue.
Parent or Guardian Declines Consent
- Click Decline in the consent request email.
- Review the information displayed on screen.
- Click Yes, Decline to deny the request.
- To continue with the consent process, click Cancel.
Start Adult Verification
- Review the information about the adult verification process.
- Click Start Verification.
Select an Adult Verification Method
- Select one of the available adult verification methods.
- Follow the prompts to complete the verification process.
Available verification methods include:
- Partial Social Security Number (SSN)
- PayPal
- Stripe
- Driver's License
- Government-issued ID
- Credit Card
Confirm Consent Was Granted
- Click Done to return to the PRIVO platform.
- Click Continue to complete the consent process.
- Verify that the minor learner's account is highlighted with a green outline.
- Select the minor learner's account to review consent details and available consent management options.
Confirmation Emails
After consent has been granted:
- The parent or legal guardian will receive a confirmation email.
- The minor learner will receive a confirmation email and can sign in to CompTIA Central.
Additional Information
Manage Consent
After consent has been granted, parents or guardians can manage consent settings within their PRIVO account.
- Select Revoke Consent to manage consent settings.
- Select Delete Account to begin the account deletion process.
Need Additional Assistance?
- For questions about parental or instructor consent and verification:
PRIVO Support: support@privo.com - For CompTIA account access or platform issues:
Contact CompTIA Customer Support