Troubleshooting Steps for CertMaster
If you encounter a technical issue while using CertMaster, try the following steps first:
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Clear your browser’s cache and cookies.
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Close and fully restart your web browser.
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Restart your computer.
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Try a different supported browser (Chrome, Edge, Firefox, or Safari).
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If a lab task isn’t working as expected, try completing it exactly as shown in the Hint, Show Me, or Explanation section in the lab’s score report.
These steps resolve most common technical issues and are the quickest ways to get back up and running. However, not every issue can be addressed with this list. If problems continue, please check the CertMaster knowledge base or contact technical support through the usual channels used by your organization or institution.