Knowledge Base
- How to submit a suggestion or feedback for CertMaster Platform or Courses
- Download a TestOut Pro Certificate
- Disappearing question box during a lab
- Uh oh! Looks like a broken link. - How to fix
- Custom Quizzes Reset
- Taken to TestOut login page after clicking module links in school portal - Firefox
- Prompted to Repair when opening PowerPoint Live Project
- Allowing Multiple Attempts for an LMS-Scheduled Exam
- Limited and unsupported functionality on mobile devices - Details
- Missing scores in CertMaster 6
- Start Lab opens a blank white window and will not load the simulation viewer - Kaspersky
- Students not receiving TestOut's Invite Students or Temporary Password emails - external email blocked by school
- Page won't load CertMaster courses after logging in - Browser Assistant - Malware
- CompTIA Accelerator (formerly TestOut's LabSim Accelerator)
- Scrolling in Linux
- Troubleshooting Slowness, Unresponsiveness, or Freezing during TestOut Lab Simulations
- Troubleshooting Slowness, Unresponsiveness, or Freezing during CertMaster Lab Simulations (Expanded Edition)
- My Courses section is Empty
- Capital letters in Linux labs
- Configuring extra time on CertMaster exams for eligible students
- No Sound in Videos
- How to clear your browser's cache and cookies
- A lab is not passing correctly - General guide to passing lab simulations
- Troubleshooting Slowness, Buffering, Stopping, or Stuttering in TestOut Videos
- Technical Specifications and How to Find them
- Right-Click on a Mac not working in labs + other Mac tips
- What to do if you have forgotten your CertMaster username or password
- How much time do I have remaining on my CertMaster course activation(s)?
- Labs won't start after clicking Start Lab in Chrome (Pop-up blocker)
- Browser isn't supported - required media types