What is TestOut LabSim?
CompTIA acquired the TestOut organization in 2023. Their training platform, LabSim, has been updated and transformed into the new CertMaster Platform where all former TestOut products and the newest CompTIA products and training now live.
What’s Happening Now?
Since the TestOut acquisition, CompTIA has been connecting and updating systems to centralize and improve your experience. However, many learners still have different logins for different products in different platforms. We want to streamline all that and give you a single account to access everything.
If you have an unlinked CertMaster or TestOut LabSim Platform account, we’re requesting you upgrade it by linking it to your CompTIA account.
What If I Don’t Have or Know About CertMaster, TestOut LabSim Platform, or CompTIA Accounts?
No worries! Simply follow the prompts that appear in whatever platform you’re already logged in to. The prompts will tell you how to link and upgrade your current account. If you don’t have a CompTIA account, you’ll create a new, upgraded one. If you have an unlinked CertMaster or TestOut LabSim Platform account, you’ll link it to your CompTIA account to upgrade.
What This Means for You:
Following the prompts to link and upgrade accounts means:
- You’ll now have a single login to access all CompTIA products in a single place (this will replace your logins for any formerly unlinked accounts).
- Newly purchased or missing products will now appear in your CompTIA account.
- Your grades, scores, exams, and progress will remain the same.
- You’ll login at login.comptia.org from now on to access everything.
What if I Linked or Upgraded Accounts and Didn’t Mean to?
If you upgraded or linked to another account and decided later you didn’t want to, please contact CompTIA support, who can help you unlink accounts or link to another.
How do you know if you have an unlinked TestOut or CompTIA Platform account? You’ve likely seen a screen like the above that includes TestOut Pro products. You also may have accessed your products by logging into websites like labsimapp.testout.com, testout.com, testoutce.com, or platform.comptia.org. Upgrading and linking accounts means you’ll still have access to your products, you’ll just login at a new site (login.comptia.org).