Commands are sensitive to spelling and empty spaces. Be sure you are reading and inputting the commands correctly.
Also, be sure that the su command is being used per the instructions.
Didn't find what you're looking for? Just submit a help request and a team member will be in touch shortly.
Submit a Help RequestCustomer Support by phone Representatives are available 24 hours a day from Sunday at 7:00 p.m. CST through Friday at 7:00 p.m. CST.
Please note: Support hours may vary by region.
United States:
(866) 835-8020
(630) 678-8300
UK Customer Support (Toll-Free):
+44 800 031 8920
Australia Customer Support (Toll-Free):
+61 1800 411 738
Japan (Toll-free):
+81 800 170 5179
Monday–Friday,
9:00 a.m. – 5:00 p.m. JST
South Africa (Toll-free):
+27 80 266 7842