LMS Grade Return Troubleshooting: Multiple Accounts

Some students have two accounts by accident.

• In all cases, the student should have a Single Sign-On account when they click on the LMS link(s) that port them to the CompTIA learning platform.
• In some cases, a student has created a non-LMS account by going to the website and proceeding through the account creation process. 

To merge an account, the student should perform the following steps:

1. From your Learning Management System (LMS), click the link(s) to the CompTIA learning platform.
2. Click the Profile Icon in the Upper Right and select Account Settings.
3. Click Merge Accounts.  
4. Type in the username and password from the non-LMS account.
5. Click Merge Accounts button.
6. Click the X in the Profile dialog.

Note: Completing this process will not automatically populate missed grades -- it will only solve the problem for future graded activities.